gaminn Posted July 31, 2011 Share Posted July 31, 2011 Hi, I can add pictures to products in my store, but I can't see them in my administration panel after that, so I'm not able to delete them. Where can I delete pictures? You can see I have 7 images added to the product, but where to delete them? Thank you Martin Link to comment Share on other sites More sharing options...
Dave L Posted July 31, 2011 Share Posted July 31, 2011 There seems to be something wrong with your installation. There should be some thumbnails of each image with position & edit control at the side of them. I don't know why they are not showing, could be a folder permissions issue. Link to comment Share on other sites More sharing options...
gaminn Posted July 31, 2011 Author Share Posted July 31, 2011 Oh, I can't reinstall Prestashop as I made so much changes in the code... I think permissions should be OK. I can see images in my store, so the application has the read permission. Link to comment Share on other sites More sharing options...
tomerg3 Posted July 31, 2011 Share Posted July 31, 2011 What version of PS are you using? Did you make any change to the admin files? Link to comment Share on other sites More sharing options...
gaminn Posted August 1, 2011 Author Share Posted August 1, 2011 I'm using PrestaShop 1.4.0.17 . No, I didn't make any change to the admin files. I have some products in my store that I added month ago. They are OK, I can see and delete all of the images here. This problem appears in new products only. Link to comment Share on other sites More sharing options...
bellini13 Posted August 1, 2011 Share Posted August 1, 2011 those images are stored in /img/tmp folder. Check that they exist. Link to comment Share on other sites More sharing options...
gaminn Posted August 1, 2011 Author Share Posted August 1, 2011 Yes, I can see in img/tmp folder all minis (product_mini_26.jpg) for all product's images in my store. They exists and they are there... Link to comment Share on other sites More sharing options...
micke.teeling Posted August 2, 2011 Share Posted August 2, 2011 I have the exact same problem. My images are all fine in the file system in img/p and img/tmp, they have all been sized in different sizes and all. It's just that they don't show up in the "images" tab and not in the "combinations" tab. The images tab indicates that there are images (in the tab it says "images(4)"), and they show up in the shop. I'm on 1.4.0.17. This is my dev server and I haven't had time to install the latest release, but I hope the solution to this is something else than upgrading. Any ideas what to look for? I have been trying out all sorts of permission for the related folder and files. Would rather not dig in to the admin code... :-) Thanks! -Micke EDIT: Gaminn - I just realised you're on the exact same version as me. Leads me to think it might be a bug in that version after all. Anyone wants to chime in and confirm/dismiss? Link to comment Share on other sites More sharing options...
Dave L Posted August 2, 2011 Share Posted August 2, 2011 Most issues of this type turn out to be permission related. Most of us are sure the permissions are OK but there is often one that was overlooked. May be worth spending the time to double check these. Link to comment Share on other sites More sharing options...
micke.teeling Posted August 2, 2011 Share Posted August 2, 2011 Hi Dave, Yeah, I'm sure that's a very common problem/solution. My installation is on my development server so I'm not afraid to go a bit crazy with the chmod 777's and as far as I can see the non-working images has the exact same permissions as the files that are working. Is there a good list or reference to what permissions each directory or file needs? Thanks! Link to comment Share on other sites More sharing options...
Dave L Posted August 2, 2011 Share Posted August 2, 2011 Hi Dave, Yeah, I'm sure that's a very common problem/solution. My installation is on my development server so I'm not afraid to go a bit crazy with the chmod 777's and as far as I can see the non-working images has the exact same permissions as the files that are working. Is there a good list or reference to what permissions each directory or file needs? Thanks! H micke, Here's a link to the prestashop wiki regarding permissions http://www.prestashop.com/wiki/Installing_And_Updating_PrestaShop_Software/ And this is what is recommended. While you have your FTP connected to your Web hosting server, make sure the following PrestaShop folders have ‘write’ permissions (also known as “CHMOD 777” – explanation of file permissions here) but do not apply these permissions recursively (to their subfolders): /config, /upload, /download, /tools/smarty/compile. Then make sure the following folders have ‘write’ permissions and apply these permissions recursively (to their subfolders): /img, /mails, /modules, /themes/prestashop/lang, /translations However, most of the seasoned prestashop users recommend all folders 755 and all files 644. If you are on a dev server I would change all files and folders to 777 just to see if it fixes the problem. Then you'll know for sure if it's permission related or a coding error. I would also recommend upgrading to the latest version (1.4.4.0) as there are an awful lot of bug fixes since the firs 1.4 release. Good luck. Link to comment Share on other sites More sharing options...
bellini13 Posted August 3, 2011 Share Posted August 3, 2011 i've encountered a similar issue recently, and it was related to languages. The primary language of the site was Norwegian, and when i was added to the back office as an admin, I enabled English language and changed my preference to be english. All the product images would show exactly as they do for you, meaning it would tell me the number of images, but not show the images. If i switched back to Norwegian language, the images appeared. Could this be a similar issue? Link to comment Share on other sites More sharing options...
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