confirmation mails showing {total_products} instead of actual data..

[msk69]

I thought i've seen this before, but can not find it on the forum.

I've been thigtening permisions on folders, but now i just noticed that some data is not showing in confirmation emails

The funny thing is, that the order number , and total amount shows up ok.

Anyone got a clue? been changing mail dir to 777 again, did not help.

{products} {discounts}
Referenz Produkt Einzelpreis Anzahl Gesamtpreis
Produkte {total_products}
Rabatte {total_discounts}
Versand {total_shipping}
Gesamt 159,00 €

Versand

Spediteur: {carrier}

Lieferadresse Rechnungsadresse
{delivery_firstname} {delivery_lastname}
{delivery_address1}
{delivery_address2}
{delivery_city} {delivery_postal_code}
{delivery_country}
{delivery_phone} {invoice_firstname} {invoice_lastname}
{invoice_address1}
{invoice_address2}
{invoice_city} {invoice_postal_code}
{invoice_country}
{invoice_phone}

[giralatina]

MMM
very strange

Which version of prestashop do you use ?

Which language ,do you have choose ?

[msk69]

Last stable one. englisch/french/german/dutch :s

[msk69]

just figured out that it only occurs when an order is set to a different status, and the mail which belongs to that.
When placing an order everything is fine.

[TropischBruin]

just figured out that it only occurs when an order is set to a different status, and the mail which belongs to that.
When placing an order everything is fine.

Yep, I was thinking about that as I ran into the same issue once :smirk:

[msk69]

not remembering how you solved it? Looked through your forum, not there
I happens with all languages as i saw, so it's not language related...

[TropischBruin]

not remembering how you solved it? Looked through your forum, not there
I happens with all languages as i saw, so it's not language related...

This is normal behaviour and has to do with the fact it cannot "find" some credetials belonging to the variables in that e-mail.

[Aleia]

I have the same problem, but the customer recieve two orderconfirmation mails. One correct and one without actual data. I have no idea how to solve that. Someone who can help me?

[bsphere]

I have the same problem,

is there a fix ?

[Aleia]

If I change the E-mail template for "orderconfimation" in back office >> orders >> orderstatuses to something else and change the status name. For example "payment" the customer recieve one correct orderconfirmation mail and another mail, called "payment"... I still not know how figure it out how to solve the "double mail"

[bsphere]

i'm getting only one order confirmation email while placing an order, but it shows {total_products} and other macros instead of the values..
does anyone know how to fix ?

[Ion_Cannon]

Bump, anyone get this problem sorted out?? I am still having the same issue.

[srosca]

I'm having the same problem with double mails
there a way to have only one mail??

[bsphere]

still looking for a fix..

when placing an order the customer receives two emails, one correct and one with the { } macros.
didn't check if it happens when changing an order status..

[makaraci]

no fix for this problem.

[TropischBruin]

Please tell us which version of PS and which language and if it is on a Linux or Windows server?

[martin.c80]

hi,
I have the same problem. Does anybody found how to fix it? Thanks

[megadesign]

Same problems here. Prestashop 1.2.4.0, upgraded from 1.1. Finding solution...

[TropischBruin]

This is releated to the fact that the e-mails have changed in the last versions of PS.

In order to fix this you need to re-translate the English e-mails to you own native/needed language.

I know this for sure as I did with the Ducth version.

[horia]

This is releated to the fact that the e-mails have changed in the last versions of PS.

In order to fix this you need to re-translate the English e-mails to you own native/needed language.

I know this for sure as I did with the Ducth version.

Same problem as all above.

Re-translating didn't work for me, that's what I've done in the first place. I've also tried with the original templates and still the same result.

The first email is the broken one, with the custom name set in admin > statuses as subject.

The second is has "order confirmation" as subject, or the corresponding translation I've set. This is the correct one.

But if I disable the first one, there's no automatic order confirmation.

Any ideas? It's the only thing stopping me to launch the site... Thanks

[mr b]

Hi

I'm also getting only the Total Paid field showing data and the rest of the fields missing - i.e. {} place-holders.

Anyone have any idea?

This is happening in the Bankwire module that I have modified. I have removed the automatic Confirmation email by modifying classes/PaymentModule.php and commenting out lines 350-351 as follows:

/*
   if ($orderStatus->send_email AND Validate::isEmail($customer->email))
       Mail::Send(intval($order->id_lang), 'order_conf', 'Order confirmation', $data, $customer->email, $customer->firstname.' '.$customer->lastname, NULL, NULL, $fileAttachment);
*/ 

And I have created a new Status called "Confirmation" in BackOffice>Orders>Statuses and set it up so that the Confirmation Email gets sent to the customer when the order is set to this status. BUT when I set an order to this new status I get what I've described above. I.e. a confirmation email with missing values.

I'm running PS 1.2.5.0 on shared linux host.

Any help is much appreciated.

Thanks

[Bertilo]

I had the same problem. The mails were sent with placeholders like {firstname} and {lastname} instead of the actual data. Nothing was being replaced.

I tracked it down to the file "classes/Mail.php", where something goes wrong.

The following (at line 96) should take care of those placeholders, putting in the actual data, but somehow it doesn't do
anything:


$swift->attachPlugin(new Swift_Plugin_Decorator(array($to_plugin => $templateVars)), 'decorator');


I wasn't able to figure out what exactly went wrong inside that module, so instead I just
disabled that line, like this:


//$swift->attachPlugin(new Swift_Plugin_Decorator(array($to_plugin => $templateVars)), 'decorator');


and then I added two lines of code after lines 98 and 100 respectively.

So this:


if ($configuration['PS_MAIL_TYPE'] == 3 OR $configuration['PS_MAIL_TYPE'] == 2)


    $message->attach(new Swift_Message_Part($templateTxt, 'text/plain', '8bit', 'utf-8'));



if ($configuration['PS_MAIL_TYPE'] == 3 OR $configuration['PS_MAIL_TYPE'] == 1)



    $message->attach(new Swift_Message_Part($templateHtml, 'text/html', '8bit', 'utf-8'));


became this:


if ($configuration['PS_MAIL_TYPE'] == 3 OR $configuration['PS_MAIL_TYPE'] == 2)



    $templateTxt = str_replace(array_keys($templateVars), array_values($templateVars), $templateTxt);



    $message->attach(new Swift_Message_Part($templateTxt, 'text/plain', '8bit', 'utf-8'));



if ($configuration['PS_MAIL_TYPE'] == 3 OR $configuration['PS_MAIL_TYPE'] == 1)



    $templateHtml = str_replace(array_keys($templateVars), array_values($templateVars), $templateHtml);



    $message->attach(new Swift_Message_Part($templateHtml, 'text/html', '8bit', 'utf-8'));


And that seems to work for me. Two lines of added code does what the complicated
"decorator" module was supposed to do, but didn't.

Maybe my solution fails in some respect that I haven't seen yet (or can't understand).
The Prestashop developers can judge that better than me.

Feel free to try my solution, but there are no guarantees. Maybe your webshop will disintegrate, who knows...

[Guest danielias]

any solution? mmmmmmmmmmmmmmm

[Guest danielias]

please, someone i have to a web working 100% for the next week ! S.O.S

[Samgarr]

Bump. Same problem here with prestashop 1.4.8.2. Any solution? Thanks.