leonidnk Posted July 28, 2011 Share Posted July 28, 2011 Under version 1.3 in "New order" E-mail always was information about customer and order contains. After upgrade to 1.4.3 "New order" E-mail is empty. The E-mail message contains only my logotype as attachment. Please, help. Link to comment Share on other sites More sharing options...
Viatu Shop Posted July 29, 2011 Share Posted July 29, 2011 Cek your mail content in /mail/en/contact.txt . don't be empty Link to comment Share on other sites More sharing options...
leonidnk Posted July 29, 2011 Author Share Posted July 29, 2011 Cek your mail content in /mail/en/contact.txt . don't be empty No, it is not empty, see attachment. contact.txt Link to comment Share on other sites More sharing options...
bellini13 Posted July 29, 2011 Share Posted July 29, 2011 is there a contact..html ? Link to comment Share on other sites More sharing options...
leonidnk Posted July 29, 2011 Author Share Posted July 29, 2011 is there a contact..html ? Yes, it is. Please, see the file and picture with "New order" E-mail as attachment. contact.html Link to comment Share on other sites More sharing options...
bellini13 Posted July 29, 2011 Share Posted July 29, 2011 what language are you using? perhaps there is a missing translation for this email? Link to comment Share on other sites More sharing options...
leonidnk Posted July 29, 2011 Author Share Posted July 29, 2011 what language are you using? perhaps there is a missing translation for this email? I use Swedish and English. The files contact.html and contact.txt in /mail/sv/ are exactly the same as in /mail/en/ Link to comment Share on other sites More sharing options...
bellini13 Posted July 29, 2011 Share Posted July 29, 2011 ok, but in the back office translations you can override the content of emails. you should check there and make sure it looks ok. Link to comment Share on other sites More sharing options...
leonidnk Posted July 29, 2011 Author Share Posted July 29, 2011 ok, but in the back office translations you can override the content of emails. you should check there and make sure it looks ok. Thank you. I got it now. All files in \modules\mailalerts\mails\sv was empty. I copied files from \modules\mailalerts\mails\en and it should work. Will translate a little bit later. Link to comment Share on other sites More sharing options...
miroitement Posted May 1, 2014 Share Posted May 1, 2014 Thank you. I got it now. All files in \modules\mailalerts\mails\sv was empty. I copied files from \modules\mailalerts\mails\en and it should work. Will translate a little bit later. Hello Leonidnk I have the same problem as you described. Could you (or anyone who knows) please help instruct me where to see files in modules\mailalerts\mails\sv ? Sorry I am not a IT person, would someone be able to explain to me please? Thank you for your help. Best regards Lee Link to comment Share on other sites More sharing options...
vekia Posted May 1, 2014 Share Posted May 1, 2014 Hello Leonidnk I have the same problem as you described. Could you (or anyone who knows) please help instruct me where to see files in modules\mailalerts\mails\sv ? Sorry I am not a IT person, would someone be able to explain to me please? Thank you for your help. Best regards Lee you need a FTP connection. connect to your FTP account and browse filesystem of your hosting account - open directory where you've got prestashop and then go to /modules/mailalerts/ subdirectory you will see there language subdirectories. Link to comment Share on other sites More sharing options...
yehanny Posted September 16, 2014 Share Posted September 16, 2014 Hi @vekia I have exactly the same issue in mi prestashop 1.6, when users create new orders they receive an email with my logo attached and NO information in the body, this also happens with any email updates from backend panel, did you find a solution for this? I followed all the steps in this topic with no success, help me please. thanks! Link to comment Share on other sites More sharing options...
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