error411 Posted February 5, 2009 Share Posted February 5, 2009 I am building a store for a company that manufacturers custom products. The customer can select a general product to be customized. At the point of checkout, the customer will not be actually paying for the product(s), but rather submitting a "pre" order that will be reviewed and used to contact the customer to discuss the configuration. We would then like the ability to put the order back into the "cart" or customers account for final payment processing. I see that the "status" of existing orders can be changed in the BO, but can't actually be made "active" or "back into the payment process".Does anyone have any suggestions on how this can be done?Using PS Version 1.1.0.5Thank you in advance for any help or suggestions.Dan Link to comment Share on other sites More sharing options...
TropischBruin Posted February 5, 2009 Share Posted February 5, 2009 By default there is no easy setup for your way of using PS.There is no-way to put an order "back in the cart", you can however change the status back to a preferred status.You need to get yourself familiar with the way PS works and then try to find if there is a working setup to be found that suits your needs. Link to comment Share on other sites More sharing options...
error411 Posted February 5, 2009 Author Share Posted February 5, 2009 Thank you for your reply.Perhaps a more general question: What happens if there is a Payment Error for an order? Does Prestashop provide a way for the the customer to resubmit a payment? Or pay with another tender?Thanks in advance for the time.Dan Link to comment Share on other sites More sharing options...
TropischBruin Posted February 5, 2009 Share Posted February 5, 2009 You can use the pre-defind statusmessage called: Payment error.This will send a message to the customer to contact you because there is an "error" with the payment.Change te name and e-mail belonging to it so it looks more friendly.You could try to modify the COD module so it behaves the way you want, COD means Cash on delivery which in your case is true. Link to comment Share on other sites More sharing options...
error411 Posted February 5, 2009 Author Share Posted February 5, 2009 Thank you for the replies.The COD may work, however, we want to be able to route the final order through. I may have to spend some time reverse engineering the order process to see if I can reintroduce the order with adjustments back into the customers account.Thank you again for your suggestions.Dan Link to comment Share on other sites More sharing options...
Madrilene Posted March 17, 2009 Share Posted March 17, 2009 hi error411,i have exactly the same need (i posted a feature request in this way).can you tell me if you get advanced in this matter ?Some of the french forum users tell me the need could be quite similar in some points with a kind of estimate process (i guess there is a module on progress), maybge it could give you some idea. indeed there coul have two phases one without purchase/payment needing final validation after emailing beetween cutomer/and shop, and then activation of order with payment...Unfortunatly i'm not a coder but i hope i could help... Link to comment Share on other sites More sharing options...
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