Eddyb Posted July 12, 2011 Share Posted July 12, 2011 I'm having a bit of trouble with version 1.4.3. Everything seems to be ok however when using one page checkout once the customer address has been saved, it is then impossible to change the shipping method, the little check boxes next to the different options are then greyed out. Obviously this is quite a big problem as if a customer wants to use an expedited shipping method and then cannot choose it they will then abandon the cart ?Is anyone else having a similar problem at all ?Thanks,Eddy Link to comment Share on other sites More sharing options...
lordanthony Posted August 10, 2011 Share Posted August 10, 2011 I've just had the same issue. I think it needs to be raised as a bug. Link to comment Share on other sites More sharing options...
teriff Posted January 29, 2012 Share Posted January 29, 2012 I have the same problem and it makes it confusing to customers. I use version: 1.4.6.2 , and find it hard to believe that everyone that runs prestashop sites that are at least 6 months old have this problem and that there is no solution to the problem It happens only when a new customer that have added items to the cart saves there address and then the check box for the shipping method is unboxed and there is no way to make it checked in again. Before saving the addres: http://i283.photobucket.com/albums/kk319/teriff/checkout.png After saving the addres: http://i283.photobucket.com/albums/kk319/teriff/checkout1.png So please inform , how this can be fixed Link to comment Share on other sites More sharing options...
popcorn1985 Posted January 29, 2012 Share Posted January 29, 2012 I am having the same problem - it seems the shipping page is just skipped past on the checkout process - it's all set up - can't work out why it's not working!! Any help would be appreciated! Link to comment Share on other sites More sharing options...
popcorn1985 Posted January 31, 2012 Share Posted January 31, 2012 Anyone able to help or even point me as to where I should be looking? I would really appreciate it as I am loosing buisness - have had so many carts abandoned the past few days as people can't properly order! I have attached a couple of screenshots to show what is happening! Thank you for looking Link to comment Share on other sites More sharing options...
tomerg3 Posted January 31, 2012 Share Posted January 31, 2012 Can you post a link to the site? with the exact step to re-create the issue, and the version of PS you use. Link to comment Share on other sites More sharing options...
popcorn1985 Posted January 31, 2012 Share Posted January 31, 2012 Hi, My site is www.resources.kingfisher.org.uk and it's whenever you try to order something - the website doesn't show any shipping options - they are configured but they don't show I am using version 1.4.6.2 Thank you! Link to comment Share on other sites More sharing options...
tomerg3 Posted January 31, 2012 Share Posted January 31, 2012 Are you should they are configured correctly? Did you follow all the steps? Can you post images of all the pages you defined shipping in? Link to comment Share on other sites More sharing options...
popcorn1985 Posted February 1, 2012 Share Posted February 1, 2012 Hi, Thanks so much - you have helped me out a few times and appreciate it! Here are the screenshots of the shipping config - the wierd thing is I am sure this was all working a while ago - and I haven't changed anything that I can remember - but anyways here is the shots! Link to comment Share on other sites More sharing options...
tomerg3 Posted February 1, 2012 Share Posted February 1, 2012 It's very hard to know what is going on when you do not include the entire page in the screenshot. Did you save the rates for all the ranges? I see you created a new zone, did you move the country + all the states to that new zone? Link to comment Share on other sites More sharing options...
popcorn1985 Posted February 1, 2012 Share Posted February 1, 2012 Sorry, will post full pics in future! I saved the rates for all the ranges and I put a country into the new zone and have disabled the use of states as it's not necessary in the UK. It has worked before and the weird thing is when people that have registered previously place an order, it automatically assigns them a carrier based on their selection before - it seems the shipping methods work, but for some reason are not showing up on the front office. I have error reporting turned on and there is no error message - it's as if the step needed for shipping just doesn't exist...it's very odd! Link to comment Share on other sites More sharing options...
tomerg3 Posted February 1, 2012 Share Posted February 1, 2012 I am not sure what could be wrong there. it would require some more serious debugging to find out where it is breaking. You could try to make a copy for the shop (as a development environment) and remove all carriers there and try again. Link to comment Share on other sites More sharing options...
popcorn1985 Posted February 4, 2012 Share Posted February 4, 2012 Thanks for all your help - I tried absolutely everything I could think of - and eventually had to do a fresh install to get it to work. I have kept the same databases and the shipping is working so it was definately a bug somewhere! Thanks for your input - really appreciate it Link to comment Share on other sites More sharing options...
1337 Posted February 7, 2012 Share Posted February 7, 2012 Same troubles here after upgrading! Solved it by replacing the /js folder within the theme with the new build. I suggest there is some incompatibility located at order-opc.js Link to comment Share on other sites More sharing options...
dmearn Posted December 3, 2014 Share Posted December 3, 2014 I am having this same problem when my customers save their info and then go to choose a shipping option. The boxes are grayed out. Can someone help me please? I have prestashop 1.4.3 Any help would be appreciated. I am totally lost here Thanks Donna I am having this same problem when my customers save their info and then go to choose a shipping option. The boxes are grayed out. Can someone help me please? I have prestashop 1.4.3 Any help would be appreciated. I am totally lost here Thanks Donna Link to comment Share on other sites More sharing options...
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