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Paypal help needed


cc10

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hi all

having trouble setting paypal up on our shop, version is 1.4.2.5 all api is set up correct, just cant figure it out.

Any ideas or help appreciated

when we got to checkout this is the error we get on clicking confirm order

TIMESTAMP -> 2011-07-08T16:27:23Z
L_ERRORCODE0 -> 10002
L_SHORTMESSAGE0 -> Security error
L_LONGMESSAGE0 -> Security header is not valid
L_SEVERITYCODE0 -> Error
PayPal returned error


Thanks

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  • 3 weeks later...

Hi cc10 and gamersmarket,

 

"Security header is not valid" always means that your credentials are incorrect or that you're using sandbox credentials with production mode (or production credentials with sandbox mode).

 

Hi panamapt,

Could you send me the complete errors log ? There are more than three lines generally.

Be sure of using the last version of the module (2.6). Reinstall the module if you have to update it.

 

Best regards,

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That is what is displayed on the screen when I try to process for payment.

 

Should the SAND BOX be checked as ACTIVE or INACTIVE ?

 

Iam checking Manual Capture

Payment type: Direct (sales) (X) Authorization / Manual Capture (Payment shipping)

 

I also received an email from SUPPORT.

Maxence DE FLOTTE commented on PSCFI-2789:

 

What is your module version?

 

Try with the new 2.6: http://addons.prestashop.com/en/payments-gateways/1748-paypal.html

 

I did re-install the 2.6 module and still having problems.

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If you are in production, you have to check INACTIVE for SandBox mode (be sure to fill the configuration form with your production credentials and not your sandbox credentials). If it's still not working, do you think you can provide me back office access by private message ?

Do not forget to copy the url of this topic in your message.

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Oups sorry, I just saw that you send me a private message. I'm on it :)

 

Hi,

 

Did you find the reason for the paypal authorisation failure?

Authorisation to PayPal failed

Please refer to logs:

 

01.PayPal response:

02.->

03.PayPal returned error

 

I get the same message when submitting a test order to a paypal sandbox account using version 2.6 paypal module. Any help much appreciated.

 

Thanks,

Roger

 

My prestashop configuration:

 

Server information

 

Prestashop Version: 1.4.3

 

Server information: Windows NT build 2600 (Windows XP Professional Service Pack 3) i586

 

Server software Version: Apache/2.2.17 (Win32) mod_ssl/2.2.17 OpenSSL/0.9.8o PHP/5.3.4 mod_perl/2.0.4 Perl/v5.10.1

 

PHP Version: 5.3.5

 

MySQL Version: 5.5.8

Store information

 

URL of your website: http://localhost/prestashop/

 

Theme name used: prestashop

Mail information

 

Mail method: You use PHP mail() function.

Your information

 

Information from you: Mozilla/5.0 (Windows NT 5.1; rv:5.0) Gecko/20100101 Firefox/5.0

 

Check your configuration

 

Required parameters: OK

 

Optional parameters: OK

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  • 4 weeks later...

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