[Solved] How to set up Email?

[ella1007]

I set up several contacts tabs under Employees/Contacts (for customer service, tech support, webmaster) & they work fine. So if I send a test message using contacts form, it works & I get it. BUT if I send email to the same store email address set up in Contact form from a regular email account like gmail, it comes back with fatal error - no such email address.

So how do you set up store email - ex: [email protected] & make sure it works with outside providers?

Thanks

[wolfstores.com]

Hi,

By adding the email address to the contacts section of prestashop this does not mean that the email addresses are created. To do this you need to create the email accounts on the server to which your domain is pointing. If for example you are using hosting which provides cpanel you would need to login to cpanel and create the email accounts int there. If you provide some more details on the kind of hosting you are using I can be of more help.

Best regards,

Tim

[ella1007]

Hi Tim,

Thanks so much. I didn't realize this.. I'm using c-panel indeed :-) So where/how do I set up email accounts there? And I assume I can set up several emails for diff. purposes with extentions @website.com.

Ella

[wolfstores.com]

Hi Ella,

Login to your cpanel account. Then click on "Email Accounts". Once there you will see a form where you create new email accounts. To then access the email accounts once they are setup you can use the webmail system. You should be able to access this from the web address webmail.YourDomain.com you will then login using the emails and passwords you created. If you want to get details on how to setup the email accounts in a webmail client on your desktop such as outlook then you go to your cpanel homepage select "Email Accounts" again and next to each email account you have created you will see a "more" button click that and then select "configure email client" and it will give you a list of instructions for different email clients.

Best regards,

Tim

[ella1007]

I set up several accounts, auto-responders, etc & they work fine. Now when I try to check the email it shows 3 options: read mail using Horde, Round Cube & Squirrel Mail. What is the difference.. which one should I pick to check my mail?

Last question :-)

[wolfstores.com]

Hi,

Happy to hear you got it working. Well basically that is a personal choice you could try them all out and see which you prefer. I think the cleanest and easiest to use is Round Cube.

Best regards,

Tim

[ella1007]

Tim Hi,

Yes, I didn't expect it would be so complicated. Usually when you log-in it goes straight to your mail... and this is my first time using c-panel as well. Thanks again! I really appreciate it & great help for other folks with similar problems.

Best,

Ella