laurent0071 Posted July 4, 2011 Share Posted July 4, 2011 Hi all, Each time a customer makes a payment using Paypal or moneybookers the order will not show in our back office, did you ever heard about that problem ?. If the payment is made using Bank wire module, there is no problem.I the payment is made using Moneybookers or Paypal, the customer can pay but the order will never appear in the back office.I'm using prestashop 1.4.3 and here is my website www.docteur-gsm.comThanks for your help Link to comment Share on other sites More sharing options...
PrestaDesigner.com Posted July 4, 2011 Share Posted July 4, 2011 Hello,There are several possible reasons. Your paypal currency is the same like the default currency on your shop? Have you looked server at your server error log? It might be a permission problem as well. Link to comment Share on other sites More sharing options...
laurent0071 Posted July 4, 2011 Author Share Posted July 4, 2011 No problem regarding the permissions. yes it is the same currency, I have this problem with both Paypal and Moneybookerswhere can I find the error log file ? in the root directory ? what's the name of that file ? Link to comment Share on other sites More sharing options...
laurent0071 Posted July 4, 2011 Author Share Posted July 4, 2011 I found it, the file error_log is emptysomeone can help pleaseeeeee ? I don't know how to fix that problem Link to comment Share on other sites More sharing options...
maestrobo Posted July 6, 2011 Share Posted July 6, 2011 got the same problem with atos and paypal no solution at the moment. Link to comment Share on other sites More sharing options...
Anne-Laure Posted July 7, 2011 Share Posted July 7, 2011 Dear all,My name is Anne-Laure, I'm working at Moneybookers and we saw your post, could you please let me know if you are still experiencing this problem. If so, please provide me your contact details in private message, so we can discuss and solve the problem. Our team is checking and we will try to get a solution very soon.Kind regards,Your Moneybookers Merchant Services TeamMoneybookers Ltd., London, Registered in England and Wales no 4260907.Registered office: Welken House, 10 -11 Charterhouse Square, London EC1M 6EH, United Kingdom.Authorised and regulated by the Financial Services Authority of the United Kingdom (FSA). Link to comment Share on other sites More sharing options...
laurent0071 Posted July 8, 2011 Author Share Posted July 8, 2011 Paypal's problem is fixed, but not sure it's fixed for good.Today I got some payments from Paypal and the orders appeared in our back-office.I think Moneybookers will help to correct the problem.I did nothing on my side today, it's so good to start to see the orders in the back-office.The thing is I hate Paypal so much, I dont like to give them money, as soon as Moneybookers is fixed I'll take off Paypal.Just want to inform the users that Paypal takes the right to block your account at anytime they like and trust me they enjoy doing it. Moneybookers is giving some headache but just one time (when you register) and that's normal, it's for the safety of the consumers. Paypal is always asking documents even after 5 years relations they give more headachs. I wish Moneybookers will keep growing and they will eat Paypal.Good week-end to everybody, Link to comment Share on other sites More sharing options...
Grégoire Véron Posted July 12, 2011 Share Posted July 12, 2011 Hi,The issue was fixed for Moneybookers. Can you please check that everything works well with the new version attached?Grégoire moneybookers.zip Link to comment Share on other sites More sharing options...
capbat Posted July 19, 2011 Share Posted July 19, 2011 I have the same problem with PayPal Orders don't show up in the BAck Office.See here. http://www.prestashop.com/forums/viewthread/120391/configuring___using_prestashop/orders_made_via_paypal_dont_show_up_in_the_back_office_dot_PS How do we insert links in here?Bat Link to comment Share on other sites More sharing options...
unitedgroup Posted July 19, 2011 Share Posted July 19, 2011 orders are not showing up in the backofficeim getting payment via paypal no problem, any ideas? Link to comment Share on other sites More sharing options...
unitedgroup Posted July 19, 2011 Share Posted July 19, 2011 orders are not showing up in the back officeim getting payment via PayPal no problem, any ideas? Link to comment Share on other sites More sharing options...
nicolo Posted July 20, 2011 Share Posted July 20, 2011 Hi,The issue was fixed for Moneybookers. Can you please check that everything works well with the new version attached?Grégoire Bonjour,pouvez vous préciser la démarche à suivre pour l'install de ce module mis à jour, je suis néophyte et me demande s'il faut d'abord supprimer via le BO le module moneybooker puis procéder à l'upload du nouveau dossier, puis le re-installer via le BO ; ou alors ne rien toucher au BO et juste ecraser l'ancien dossier par le nouveau ?Par avance merci !Cdt,Nicolas Link to comment Share on other sites More sharing options...
unitedgroup Posted July 21, 2011 Share Posted July 21, 2011 i fixed my problem with paypal. i emailed them they said the website was bouncing back with errors. from what i can gather, the payment is accepted but when paypal goes to talk to the cart to say complete the page is not there.before i was using mydomain.com:888/module/paypal something like thatnow im just using mydomain.com/module/paypal/... etc file and it seems to be working. got a working order this morning, paypal shows the money and the backoffice is showing it.you will need to change the url if its same as mine and turn on IPN again. Link to comment Share on other sites More sharing options...
mick Posted July 25, 2011 Share Posted July 25, 2011 Hi there guys having the same problem with money booker my self. Any one solved this problem yet as i don't know what a customer has ordered and i feel like a fool emailing them and asking them. Every thing is set up but nothing in my back office to confirm the order. I have no errors to. Link to comment Share on other sites More sharing options...
MarcusAT Posted November 23, 2011 Share Posted November 23, 2011 I am having the same problem with money bookers - but intermittently. Earlier today we got an order through fine, but just now the money was taken but the order doesn't show. The customer is likely to pay again so this is really annoying. Am I being stupid or does money bookers have any way to test?? It's ridiculous that I can't test this out in a sandbox. Pleading for help from anyone that can give me a reason why this might be happening!! Link to comment Share on other sites More sharing options...
Grégoire Véron Posted November 28, 2011 Share Posted November 28, 2011 Hi MarcusAT, Please check that you have the latest version of the module installed. There is a customer test account available that you can use (it is explained in the configuration of the module). The email to use to make a test payment is : [email protected] The secret word to use to make a test payment is : mbtest Don't forget to set back the email and secret word with your personal information! Grégoire Link to comment Share on other sites More sharing options...
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