jamiedickinson Posted June 4, 2011 Share Posted June 4, 2011 Orders that customers place are sending an email to me, them and if I put a test order through the 'customer' can see the order in their account and has an order number (that increments with each order), however by clicking 'Orders' tab in the back office, there is no record of their order. Used to work up until 1.4.1, but this most recent update 1.4.2 has displayed the problem. Help!This MAY be a permissions problem, as the install had a few problems with credit card module not having the correct 755 and 644 permissions, so is there a file that moves all order information to the AdminOrders.php tab/file?Regards,Jamie Link to comment Share on other sites More sharing options...
shokinro Posted June 5, 2011 Share Posted June 5, 2011 I guess this could be data issue or database.I you have just upgraded form old version to 1.4.1, then it could some problem with upgrade.You can check the database directly at table ps_orders to see if the orders are there.I guess they are there. Link to comment Share on other sites More sharing options...
maestrobo Posted June 30, 2011 Share Posted June 30, 2011 same problem here after upgrading from 1.4.1 to 1.4.2.5. Bug still present in 1.4.3 Link to comment Share on other sites More sharing options...
shokinro Posted July 1, 2011 Share Posted July 1, 2011 There is a thread that discussed this issue and also provided a solution.if your problem still exits, please check this thread, maybe you can find your solution there. 1 Link to comment Share on other sites More sharing options...
maestrobo Posted July 1, 2011 Share Posted July 1, 2011 thanks can you be more specific? i have read many threads but no answers that works (one was about chmod permissions) Link to comment Share on other sites More sharing options...
shokinro Posted July 1, 2011 Share Posted July 1, 2011 Sorry I was referring this thread, I forgot to insert the link, maybe you have already.http://www.prestashop.com/forums/viewthread/45364/You can also check your database directly, see if there order showing up in ps_order table.there are a many factors the could cauase order validation failed so that it does not show up in back office tab.some cases I encountered is that the order validation failed and there is no order history status record.You can also check if the same has order history record in table ps_order_history table, if not, you manually add one record to see if it appears. Link to comment Share on other sites More sharing options...
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