DB_connection

[softwarehelper]

Hi,

I would like express my problem.
After spending almost 24 hours I could not install prestashop byself. I was stucked in thrid part. where it asks about my DB server name, db name, db user name and password.
All of them are true I proved with my hosting company. But still it says "Database server was not found. Please verify the login, password, and database server name fields."

What is the problem ? any one had this case.


And second but not least. My hosting company installed presta instead of me. Then I wanted to replace the docs with old ones (the ones I changed content for a shop) I copied the docs to installed files. Then I reconfigured settings... php file for db connection. It was done also. It opens the front office but at back office when I write the login infos. It s not opening. It s not entering the back office. If i enter wrong login info it says "wrong e-mail or pass" such kind of things. When I write right login account info, it clears all errors and doesnt give any error but, it is not entering the back office?

What could it be? I m very very needy as I have to finish it in 2 days. I prepared all docs, just need to install it to my new host and replace docs with ones I prepared in another host.

[Guest]

Which docs are you talking about, give us more details...

[softwarehelper]

My problem is solved at the end. The problem was just the wrong info in settings.inc.php. When I edited it, everything became normal. Just a small file caused my day. But it taught me much.
Thanks for willing to help me...

Best regards.

[SeanJuan]

I also had the same problem. What I discovered was that prestashop does not like special characters in the DB password, which I feel is a big security flaw, so I changed it to use a DB password that was 32 characters long with numbers, lower case letter and upper case letters. It worked fine after that.