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Gomesam

Gomesam

Hi everyone,

I’m encountering a major issue with PrestaShop 8.2 where customer registration is extremely slow. The data is saved instantly in the database, but the page gets stuck in a loading loop and eventually returns a 500 timeout error after about 2 minutes.

The issue happens consistently during actions that require backend communication, such as customer registration or order finalization.

Environment Details:

  • PrestaShop Version: 8.2.0
  • PHP Version: 8.1.29 (with Zend OPcache)
  • MariaDB Version: 10.5.25
  • Memory Limit: 512M
  • max_execution_time: 300
  • Web Server: Apache 2.4.62 (running on Amazon Linux, AWS EC2)


 

What I’ve Tried:

  1. Disabled all third-party modules, including custom ones, but the issue persists.
  2. Switched to the Classic theme, but no improvement.
  3. Checked the database, and the data is saved immediately without any slow queries.
  4. Reviewed PHP and Apache logs, but no specific errors are shown beyond the 500 timeout.



 

Questions:

  1. What could be causing such delays in backend processing despite successful database writes?
  2. Are there ways to debug PrestaShop hooks, modules, or internal processes to pinpoint the bottleneck?
  3. Any suggestions on what else I could investigate?
     

Thanks for any insights! Let me know if more details are needed.

image.thumb.png.22c96520f30d1358ffccb59157bc4e34.png

Gomesam

Gomesam

Hi everyone,

I’m encountering a major issue with PrestaShop 8.2 where customer registration is extremely slow. The data is saved instantly in the database, but the page gets stuck in a loading loop and eventually returns a 500 timeout error after about 2 minutes.

The issue happens consistently during actions that require backend communication, such as customer registration or order finalization.

Environment Details:

  • PrestaShop Version: 8.2.0
  • PHP Version: 8.1.29 (with Zend OPcache)
  • MariaDB Version: 10.5.25
  • Memory Limit: 512M
  • max_execution_time: 0
  • Web Server: Apache 2.4.62 (running on Amazon Linux, AWS EC2)


 

What I’ve Tried:

  1. Disabled all third-party modules, including custom ones, but the issue persists.
  2. Switched to the Classic theme, but no improvement.
  3. Checked the database, and the data is saved immediately without any slow queries.
  4. Reviewed PHP and Apache logs, but no specific errors are shown beyond the 500 timeout.



 

Questions:

  1. What could be causing such delays in backend processing despite successful database writes?
  2. Are there ways to debug PrestaShop hooks, modules, or internal processes to pinpoint the bottleneck?
  3. Any suggestions on what else I could investigate?
     

Thanks for any insights! Let me know if more details are needed.

 

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