Maxflor Posted January 23 Share Posted January 23 Hello, please, has anyone encountered a problem with the Stripe module during payment? When a payment is entered, it is processing and suddenly the page crashes and throws an error 500 - in addition, the order comes to the Prestashop backoffice and the payment also goes through. I'm already solving it with Stripe support, but it's been dragging on for several days and they can't figure anything out. Has anyone encountered this? Thank you very much for the guidance Link to comment Share on other sites More sharing options...
Prestashop Addict Posted January 23 Share Posted January 23 You must ask Stripe support on addons this is not an open source part of Prestashop Link to comment Share on other sites More sharing options...
Maxflor Posted January 23 Author Share Posted January 23 I just wondered if it could be blocked by a separate prestashop or some plugin/theme or something like that. Everything was working fine for me until now and suddenly this error... That prestashop does whatever it wants - last time I couldn't add product images and I found out that it had a bad eventbus module update. Disaster... Link to comment Share on other sites More sharing options...
Prestashop Addict Posted January 23 Share Posted January 23 You should never update modules on a live e-commerce website. It should be better to have a staging website and make all tests on it. A simple module upgrade (even from Prestashop) can make your website down 😞 For the instance I recommend you to activate debug mode to see the origin or look at server error php/apache logs if you have access Link to comment Share on other sites More sharing options...
Maxflor Posted January 23 Author Share Posted January 23 When I put it in debug mode and tried the payment, it didn't throw any errors... I don't know if I'm looking at it wrong or what, and yes, I'm aware that everything should be tested first and then updates made... But not everyone has the space for that. Link to comment Share on other sites More sharing options...
Maxflor Posted January 23 Author Share Posted January 23 They're just still trying to figure out the error from Stripe and it's been dragging on for a few days - so I wanted to figure something out on my own... Link to comment Share on other sites More sharing options...
musicmaster Posted January 27 Share Posted January 27 On 1/23/2025 at 8:32 AM, Maxflor said: Hello, please, has anyone encountered a problem with the Stripe module during payment? When a payment is entered, it is processing and suddenly the page crashes and throws an error 500 - in addition, the order comes to the Prestashop backoffice and the payment also goes through. I'm already solving it with Stripe support, but it's been dragging on for several days and they can't figure anything out. Has anyone encountered this? Thank you very much for the guidance Expand The first thing to do is to enable debug mode and look what this error 500 is about. Link to comment Share on other sites More sharing options...
Maxflor Posted January 27 Author Share Posted January 27 The debug mode doesn't show any errors... I've already reinstalled the new Stripe module that support sent me - they're also trying to solve the problem - I gave them my login details so we'll see - they tried testing it too and couldn't tell me what the problem is yet... So I'm waiting for their verdict. Link to comment Share on other sites More sharing options...
Smart-Web Posted March 23 Share Posted March 23 @Maxflor did you ever resolve this with Stripe support? We are having the same issues... Thanks Link to comment Share on other sites More sharing options...
Knowband Plugins Posted March 24 Share Posted March 24 If no error on the screen in the debug mode, then it's advised to check the server error log. Link to comment Share on other sites More sharing options...
Maxflor Posted March 24 Author Share Posted March 24 On 3/23/2025 at 11:30 PM, Smart-Web said: @Smart-WebI've been dealing with them for about a month. Their support is a piece of shit. They sent me a newer module version and the same thing... Again, just a list of emails, two weeks later and nothing, I'm still waiting for a newer version of the module. Disaster Expand Link to comment Share on other sites More sharing options...
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