Trying to get into my Back Office but it's stuck in a loop ?

[mcbole62]

Tried signing in to my back office this morning and suddenly it seems to be stuck in a loop.   I get the screen for name/password then I get the second Prestashop Welcome page.  I click on the 'Go to Back Office' button, it looks like it's doing something then the welcome page just stays there.   I haven't done anything between yesterday and today.    Any hints as to how I can get into the back office ?    

Version 8.0.4

[AdVision]

Hey mcbole62:

This is Alvina from AdVision.

It sounds like your Prestashop back office is getting stuck in a redirection loop. This usually happens due to cache issues, cookie problems, or sometimes a server-side glitch. Here are a few steps you can try to troubleshoot:

Clear Browser Cache and Cookies: Sometimes old cache or cookies can cause issues. Try clearing them or logging in from an incognito window.

Delete Cache in Prestashop: If you have FTP or server access, navigate to /var/cache/ and delete its contents. This will force Prestashop to rebuild the cache.

Disable .htaccess temporarily: Rename your .htaccess file to see if there's an issue with redirection rules.

Check for Module Conflicts: If you've recently installed or updated any modules, try disabling them through FTP.

Hope this helps.

[Prestashop Addict]

Try to access in privatre browser window. If it works clear all cache browser.

[mcbole62]

Turns out it wasn't the cache, but a full database on my hosting server.     Trying to slim down the database by removing old orders, etc.   Seem to work. 

 

[Prestashop Addict]

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