PLACE ORDER button stopped working

[Pttk]

Suddenly the PLACE ORDER button stopped working. It shows all the payment methods, but after selecting the payment method and pressing the PLACE ORDER button, there is no activity.

It also does not update the shopping cart when selecting a product

There is no virus
I replaced the JS folder version 8.2 and nothing
I have tried with several browsers and nothing
When activating debud mode, the error in backoffice is:

Unknown error on line 18 in file /home/gnzlvtor/public_html/PrestaShop/modules/ps_accounts/vendor/symfony/config/Resource/ComposerResource.php
[8192]

[Nickz]

1 hour ago, Pttk said:

Suddenly the PLACE ORDER button stopped working.

Possible causes:
PHP Version update, 
a shop update and the module can't follow.
a server went thru a reset due to attacks.
Shop owner installed something and it interferes.

[Pttk]

32 minutes ago, Nickz said:

Possible causes:
PHP Version update, 
a shop update and the module can't follow.
a server went thru a reset due to attacks.
Shop owner installed something and it interferes.

Thank

PHP version 8.2, I probe all version

I stop and start all module

Server is controller by BanaHosting, According to them, everything is perfect.

I have all the external modules checked, what's more, I deactivate it and the problem is the same

[Pttk]

Banahosting, informs me

[09-Nov-2024 11:06:45 America/Santiago] PHP Fatal error: Uncaught Error: Call to a member function getService() on false in /home/gnzlvtor/public_html/PrestaShop/modules/ps_eventbus/src/Service/PsAccountsAdapterService.php:54 Stack trace: #0 /home/gnzlvtor/public_html/PrestaShop/modules/ps_eventbus/src/Service/PsAccountsAdapterService.php(86): PrestaShop\Module\PsEventbus\Service\PsAccountsAdapterService->getService() #1 /home/gnzlvtor/public_html/PrestaShop/modules/ps_eventbus/src/Handler/ErrorHandler/ErrorHandler.php(52): PrestaShop\Module\PsEventbus\Service\PsAccountsAdapterService->getShopUuid() #2 /home/gnzlvtor/public_html/PrestaShop/var/cache/dev/Ps_eventbus321FrontContainer.php(398): PrestaShop\Module\PsEventbus\Handler\ErrorHandler\ErrorHandler->__construct(Object(Ps_eventbus), Object(PrestaShop\Module\PsEventbus\Service\PsAccountsAdapterService), 'https://457f191...', 'production') #3 /home/gnzlvtor/public_html/PrestaShop/var/cache/dev/Ps_eventbus321FrontContainer.php(808): Ps_eventbus321FrontContainer->getErrorHandlerService() #4 /home/gnzlvtor/public_html/PrestaShop/var/cache/dev/Ps_eventbus321FrontContainer.php(1138): Ps_eventbus321FrontContainer->getIncrementalSyncRepositoryService() #5 /home/gnzlvtor/public_html/PrestaShop/vendor/symfony/symfony/src/Symfony/Component/DependencyInjection/Container.php(257): Ps_eventbus321FrontContainer->getSynchronizationServiceService() #6 /home/gnzlvtor/public_html/PrestaShop/vendor/symfony/symfony/src/Symfony/Component/DependencyInjection/Container.php(231): Symfony\Component\DependencyInjection\Container->make('PrestaShop\\Modu...', 1) #7 /home/gnzlvtor/public_html/PrestaShop/modules/ps_eventbus/src/DependencyInjection/ServiceContainer.php(73): Symfony\Component\DependencyInjection\Container->get('PrestaShop\\Modu...') #8 /home/gnzlvtor/public_html/PrestaShop/modules/ps_eventbus/ps_eventbus.php(323): PrestaShop\Module\PsEventbus\DependencyInjection\ServiceContainer->getService('PrestaShop\\Modu...') #9 /home/gnzlvtor/public_html/PrestaShop/modules/ps_eventbus/ps_eventbus.php(1104): Ps_eventbus->getService('PrestaShop\\Modu...') #10 /home/gnzlvtor/public_html/PrestaShop/classes/Hook.php(1077): Ps_eventbus->hookActionObjectCartAddAfter(Array) #11 /home/gnzlvtor/public_html/PrestaShop/classes/Hook.php(418): HookCore::coreCallHook(Object(Ps_eventbus), 'hookActionObjec...', Array) #12 /home/gnzlvtor/public_html/PrestaShop/classes/Hook.php(983): HookCore::callHookOn(Object(Ps_eventbus), 'actionObjectCar...', Array) #13 /home/gnzlvtor/public_html/PrestaShop/classes/ObjectModel.php(674): HookCore::exec('actionObjectCar...', Array) #14 /home/gnzlvtor/public_html/PrestaShop/classes/Cart.php(275): ObjectModelCore->add(true, false) #15 /home/gnzlvtor/public_html/PrestaShop/controllers/front/CartController.php(483): CartCore->add() #16 /home/gnzlvtor/public_html/PrestaShop/controllers/front/CartController.php(242): CartControllerCore->processChangeProductInCart() #17 /home/gnzlvtor/public_html/PrestaShop/controllers/front/CartController.php(231): CartControllerCore->updateCart() #18 /home/gnzlvtor/public_html/PrestaShop/classes/controller/Controller.php(308): CartControllerCore->postProcess() #19 /home/gnzlvtor/public_html/PrestaShop/classes/Dispatcher.php(510): ControllerCore->run() #20 /home/gnzlvtor/public_html/PrestaShop/index.php(28): DispatcherCore->dispatch() #21 {main} thrown in /home/gnzlvtor/public_html/PrestaShop/modules/ps_eventbus/src/Service/PsAccountsAdapterService.php on line 54

[aixos]

Prestashop 8

PHP We recommend PHP 8.1.

 

[Pttk]

14 minutes ago, aixos said:

Prestashop 8

PHP We recommend PHP 8.1.

 

I use 8.1 in Prestashop 8.2

[Nickz]

21 hours ago, Pttk said:

PHP version 8.2, I probe all version

I stop and start all module

Most Serverstaff will tell you all is in order.
Starting a module is not equal to checking its functionality.  

I take it you did a shop update? make a back up of your shop, files and database and try rolling back to php7.4. 

[Pttk]

1 hour ago, Nickz said:

Most Serverstaff will tell you all is in order.
Starting a module is not equal to checking its functionality.  

I take it you did a shop update? make a back up of your shop, files and database and try rolling back to php7.4. 

Thank you, I have done everything, update version, restart modules, replace code, run antivirus and nothing. I also contacted the hosting, they inform me that everything is ok.

I just did a new installation, everything works fine, but I have to migrate database, images and modules, it is a lot of work and with the pressure of having the store offline.

[Nickz]

Hopefully your hard work pays off.
With a new shop you can avoid mistakes you had in the 1st if there were any.

[Pttk]

Thank, I have already migrated the database, but I cannot locate where the URL of the new store changed in version 8.2.

[Nickz]

In the database? Did you change the domain?

[Pttk]

7 minutes ago, Nickz said:

In the database? Did you change the domain?

Thank, 

It was difficult for me to locate the table where I should change the URL, but ALL OK.
I migrated within the same server, the steps:
1.-Export data from old DB
2.-Modify the field prefixes
3.-Import SQL into the new DB (add DROP)
4.-Modify the _shop_url table
5.-Copy the /img folder
6.-Reinstall the non-native modules

Now checking that everything is OK