Desir Corredi Store Posted November 3 Share Posted November 3 I have a problem with Prestashop 8.2.0 because the compatibility error message appears for the PHP version which instead turns out to be 8.1... after debugging, 2 error messages come out. ErrorException Notice N.1: CsrfTokenManager->getToken('ANONYMOUS_USER') in /home4/mydjrete/public_html/src/PrestaShopBundle/Service/Routing/Router.php (line 64) Notice N.2: SessionHandler::gc():ps_files_cleanup_dir: opendir(/var/cpanel/php/sessions/ea-php82) failed: Permission denied (13) ... could anyone help me resolve this. Thank you. Link to comment Share on other sites More sharing options...
juanrojas Posted November 3 Share Posted November 3 Hi, can you post a screenshot where your PHP version can be seen? It says you have 8.2. Link to comment Share on other sites More sharing options...
Desir Corredi Store Posted November 4 Author Share Posted November 4 PHP Version 8.2.18 Link to comment Share on other sites More sharing options...
juanrojas Posted November 4 Share Posted November 4 https://devdocs.prestashop-project.org/8/basics/installation/system-requirements/ then downgrade to 8.1 as the system tells you Link to comment Share on other sites More sharing options...
Desir Corredi Store Posted November 4 Author Share Posted November 4 I have yet another problem with installing Prestashop and Softaculus, error message when I try to install: Unable to generate new_cookie_key, hence can not install PrestaShop Link to comment Share on other sites More sharing options...
juanrojas Posted November 4 Share Posted November 4 don't use that, install manually, download the package Link to comment Share on other sites More sharing options...
Prestashop Addict Posted November 5 Share Posted November 5 This is a right issue of php session folder /var/cpanel/php/sessions/ea-php82/ change permissions Link to comment Share on other sites More sharing options...
Desir Corredi Store Posted November 8 Author Share Posted November 8 I have a problem with Prestashop 8.2, I started DEBUG mode and this error screen appears... could you help me solve it Link to comment Share on other sites More sharing options...
Prestashop Addict Posted November 8 Share Posted November 8 Le 05/11/2024 à 12:32 PM, Prestashop Addict a dit : This is a right issue of php session folder /var/cpanel/php/sessions/ea-php82/ change permissions chmod -R a+wr /var/cpanel/php/sessions/ea-php82/ or change owner chown -R www-data:www-data /var/cpanel/php/sessions/ea-php82/ Link to comment Share on other sites More sharing options...
Desir Corredi Store Posted November 9 Author Share Posted November 9 where do I find the var/cpanel folder? does not exist in the database... Link to comment Share on other sites More sharing options...
williamson1 Posted November 9 Share Posted November 9 Can anyone help me locate the var/cpanel folder? It doesn’t seem to be present in the database...🙂 Link to comment Share on other sites More sharing options...
Prestashop Addict Posted November 9 Share Posted November 9 You don't have access if your are not on a dedicated serve or vps. Ask your hosting provider to change it, this is a bad configuration 1 Link to comment Share on other sites More sharing options...
Prestashop Addict Posted November 11 Share Posted November 11 Don't forget to change your title post by adding [SOLVED] and add a Thanks or Like to the good answer, this will help community. Link to comment Share on other sites More sharing options...
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