Having problem to save my own email settings in admin [Solved]

[PrestaQvisten]

Hi,

is there someone who know what can be the problem with my Prestashop (Prestashop version 8.2.0). I want to set my own SMTP parameters. In admin I'm trying to add my own email settings for that but when i press save nothing saves and it's keeps being empty. See image. 

What can be the problem when it behaves like that?

Edited November 4, 2024 by PrestaQvisten
Problem is solved. (see edit history)

[Nickz]

  On 11/3/2024 at 4:02 PM, PrestaQvisten said:

is there someone who know what can be the problem with my Prestashop (Prestashop version 8.2.0).

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newly set up? Older shop updated?

All of sudden?

Please give more details

[PrestaQvisten]

HI, 

I had the previous version before i update to 8.2.0, I'm not sure what version it was but it was 8.x.x something, sorry. I have had the shop for about two months, so newly i suppose. It has never worked to add my own email settings. I have used the system settings - /usr/sbin/sendmail (recommended; works in most cases). 

What more do you need to know?

[juanrojas]

The screenshot you posted is not from SMTP so I'm a bit lost

[PrestaQvisten]

HI,

here are the other image, see attached. 

It's when i try to put the SMTP settings here it doesn't work. 

[PrestaQvisten]

Hi,

I've solved it 😃.

I found the problem. I've mistakenly removed contact under Shop parameters -> Contact. See attached image.

After i fixed a new shop contact (Customer Service) here it's working as it should. 

[Nickz]

Do you have  an email account set up for the domain on your Cpanel, Plesk set up?

[PrestaQvisten]

  On 11/3/2024 at 10:12 PM, Nickz said:

Do you have  an email account set up for the domain on your Cpanel, Plesk set up?

Expand  

Hi, yes i have set up that before. The problem is solved. Thanks!

[Divine]

Hello,

Thanks for your feedback. Don't forget to edit your first post and to add [Solved] in the title

[PrestaQvisten]

  On 11/3/2024 at 11:29 PM, Divine said:

Hello,

Thanks for your feedback. Don't forget to edit your first post and to add [Solved] in the title

Expand  

Hi,

thanks i will do that ☺️

[Nickz]

  On 11/3/2024 at 10:16 PM, PrestaQvisten said:

The problem is solved. Thanks!

Expand  

care to give the solution? Others will love you for it.

Edited November 4, 2024 by Nickz (see edit history)

[Trevor-Matthews]

Hi

Just wanted to say thanks for the solution.

I just had this issue after moving from a dedicated server to a hosting package.

The email details would not save and reverted to the earlier settings.

In my case going to Shop Parameters and Contact and adding myself in then allowed me to edit and save the email settings.

Weirdly in Shop Parameters the menu doesn't say Contact, instead it says CMS Page.

 

regards

Trevor

[Trevor-Matthews]

Hi

Just wanted to say thanks for the solution.

I just had this issue after moving from a dedicated server to a hosting package.

The email details would not save and reverted to the earlier settings.

In my case going to Shop Parameters and Contact and adding myself in then allowed me to edit and save the email settings.

Weirdly in Shop Parameters the menu doesn't say Contact, instead it says CMS Page.

 

regards

Trevor