Poltrade Internation Posted October 29 Share Posted October 29 Hello, I upgraded my shop from 1.7.8.8 to 1.7.8.11. The process went smoothly, but after further inspection, I discovered some issues. I’m unable to log into customer accounts created before the update, and when I enable debug mode to investigate, an error message appears (see attached picture). Any help would be greatly appreciated. Thank you in advance! Link to comment Share on other sites More sharing options...
Prestashop Addict Posted October 29 Share Posted October 29 Hi, I suppose you deleted var/car/prod an var/cache/debug. Maybe a module issue, try to find which one 1 Link to comment Share on other sites More sharing options...
Poltrade Internation Posted October 29 Author Share Posted October 29 Yup, I deleted both, but the issue presists. After disabling non PrestaShop modules nothing changes. Link to comment Share on other sites More sharing options...
Prestashop Addict Posted October 29 Share Posted October 29 Does it happen with all customers account or some? Can you have more details where error occurred in log file (server or prestashop var/logs/ 1 Link to comment Share on other sites More sharing options...
Poltrade Internation Posted October 30 Author Share Posted October 30 The new account I created works fine, but I can't log into the old test account. I tried changing the password and other solutions, but nothing seems to help. In var/logs, there are several log files named 'ps_accounts-yyyy-mm-dd'. ps_accounts-2024-10-30.htm Link to comment Share on other sites More sharing options...
Poltrade Internation Posted October 30 Author Share Posted October 30 Here are the last 100 server error logs; hopefully, this will help. Server error logs.txt Link to comment Share on other sites More sharing options...
Prestashop Addict Posted October 30 Share Posted October 30 Hi, when looking at server log we see memory exhausted error PS try to allocate 1 045 643 Gb ! . Seems to be a dead loop somewhere or database integrity error for old customers. 1 Link to comment Share on other sites More sharing options...
Poltrade Internation Posted October 30 Author Share Posted October 30 Yes, the number is overwhelming. What are my options besides restoring a backup? Link to comment Share on other sites More sharing options...
Poltrade Internation Posted October 31 Author Share Posted October 31 Thank you for your reply! I managed to find the cause of the problem—it was a third-party tag manager module. The issue resolved itself after I disabled it. 1 Link to comment Share on other sites More sharing options...
Prestashop Addict Posted October 31 Share Posted October 31 Don't forget to change your title post by adding [SOLVED] and add a Thanks or Like to the good answer, this will help community. 1 Link to comment Share on other sites More sharing options...
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