Problem with Customer accounts and debug mode after update

[Poltrade Internation]

Hello,

 

I upgraded my shop from 1.7.8.8 to 1.7.8.11. The process went smoothly, but after further inspection, I discovered some issues. I’m unable to log into customer accounts created before the update, and when I enable debug mode to investigate, an error message appears (see attached picture).

Any help would be greatly appreciated. Thank you in advance!

[Prestashop Addict]

Hi, I suppose you deleted var/car/prod an var/cache/debug. Maybe a module issue, try to find which one

[Poltrade Internation]

Yup, I deleted both, but the issue presists. After disabling non PrestaShop modules nothing changes.

[Prestashop Addict]

Does it happen with all customers account or some? Can you have more details where error occurred in log file (server or prestashop var/logs/

[Poltrade Internation]

The new account I created works fine, but I can't log into the old test account. I tried changing the password and other solutions, but nothing seems to help.

In var/logs, there are several log files named 'ps_accounts-yyyy-mm-dd'.

 ps_accounts-2024-10-30.htm

[Poltrade Internation]

Here are the last 100 server error logs; hopefully, this will help.

 

Server error logs.txt

[Prestashop Addict]

Hi, when looking at server log we see memory exhausted error PS try to allocate 1 045 643 Gb ! . Seems to be a dead loop somewhere or database integrity error for old customers.

[Poltrade Internation]

Yes, the number is overwhelming. What are my options besides restoring a backup?

[El Patron]

6 hours ago, Poltrade Internation said:

Yes, the number is overwhelming. What are my options besides restoring a backup?

I recommend posting in jobs board to get technical person to solve for you.

Also, when upgrading, you should  always first make a test copy of your production system, do the upgrade on the test copy, and if it works then replace production with test copy, or with little more confidence perform upgrade on production.  (in either case back up  production, as it's best method to fallback on).