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Shipping not showing


Littlepants

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I'm in UK and I am trying to convert a cart into an order for a customer in Australia, because she was not getting an option when she tries to check out from her cart. I have set up a carrier which allows shipping to Australia and gives all the appropriate settings in 'Rest of the World', which has been enabled. However they are not coming up for her, so I'm trying to  create an order from the cart. But when I do that it just says 'No carrier can be applied to this order.' A far as I can see I have everything enabled and a carrier option which I have asked her to use, but I can't see why it won't allow my carrier to be used for this order.

Does anyone have any ideas please? 

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