ironfist Posted October 16 Share Posted October 16 Prestashop 1.7.8.10 When customer based in spain try to checkout, they are getting a 500 server error. It doesn;t affect anyone else except Spanish users. why would this happen? this has only just started happening and nothi ng has been changed on the site for many months, no updates etc. I tried to enable debug mode, but this just breaks the site and I get errors. Link to comment Share on other sites More sharing options...
Prestashop Addict Posted October 17 Share Posted October 17 Look at php error log server file to see the error 500 detail. Link to comment Share on other sites More sharing options...
ironfist Posted October 17 Author Share Posted October 17 I checked the error log in cpanel but I couldn't;t find anything, I couldn't even find a single request that said it came from spain. Link to comment Share on other sites More sharing options...
Prestashop Addict Posted October 17 Share Posted October 17 Can you provide website url? Link to comment Share on other sites More sharing options...
ironfist Posted October 17 Author Share Posted October 17 its shop.callan.co.uk Link to comment Share on other sites More sharing options...
Prestashop Addict Posted October 17 Share Posted October 17 Customer must register on your site. Does the issue happend on language spain user selection, isp in spain, customer address in spain? Link to comment Share on other sites More sharing options...
ironfist Posted October 17 Author Share Posted October 17 (edited) yes the customers are based in Spain, they are the only ones having the issue. they are existing customers who have been using the shop for years, this is not new customers. Edited December 6 by ironfist typos (see edit history) Link to comment Share on other sites More sharing options...
ironfist Posted December 6 Author Share Posted December 6 anyone got any ideas? Link to comment Share on other sites More sharing options...
Prestashop Addict Posted December 9 Share Posted December 9 You need to explain your issue with more details. Geo location issue, register issue, address creation issue, cart... Link to comment Share on other sites More sharing options...
ironfist Posted December 9 Author Share Posted December 9 Hi, I do not know what other details I can provide, the issue is exactly as I have explained in the original post. As mentioned above When a user in the country of Spain tries to checkout, they get a 500 server error instead of the checkout page. As also mentioned, this is not affecting any other users, only the ones base din Spain. Link to comment Share on other sites More sharing options...
Prestashop Addict Posted December 9 Share Posted December 9 il y a 6 minutes, ironfist a dit : When a user in the country of Spain tries to checkout, they get a 500 server error instead of the checkout page. The user is registered? It has an address based in Spain? Or just user is located in Spain by ISP provider? Please can you specify PS, PHP and theme versions, and if you have overrides. Link to comment Share on other sites More sharing options...
Nickz Posted December 9 Share Posted December 9 Is Spain in the list of countries you deliver to? Link to comment Share on other sites More sharing options...
musicmaster Posted Saturday at 04:16 AM Share Posted Saturday at 04:16 AM On 12/9/2024 at 2:41 PM, ironfist said: Hi, I do not know what other details I can provide, the issue is exactly as I have explained in the original post. As mentioned above When a user in the country of Spain tries to checkout, they get a 500 server error instead of the checkout page. As also mentioned, this is not affecting any other users, only the ones base din Spain. You are not very helpful to people who want to help you. First of all: there are two error logs where you can look. One is the error log of the (Apache?) server. The other is below the /var/logs directory of your shop. Second this "spanish customers" is too vague. How many of them does it concern? Are you sure it is not some specific product that is ordered? How about their names and addresses: could it be that accented characters are causing problems? What happens when you make a test account with the same names, addresses, orders, etc? Is your contact with some of these customes good enough that you can ask them to cause the error while you have enabled debug ,ode for a short time? "try to checkout" is vague too: in which step does this error happen exactly? Link to comment Share on other sites More sharing options...
ironfist Posted 21 hours ago Author Share Posted 21 hours ago On 12/14/2024 at 4:16 AM, musicmaster said: You are not very helpful to people who want to help you. First of all: there are two error logs where you can look. One is the error log of the (Apache?) server. The other is below the /var/logs directory of your shop. Second this "spanish customers" is too vague. How many of them does it concern? Are you sure it is not some specific product that is ordered? How about their names and addresses: could it be that accented characters are causing problems? What happens when you make a test account with the same names, addresses, orders, etc? Is your contact with some of these customes good enough that you can ask them to cause the error while you have enabled debug ,ode for a short time? "try to checkout" is vague too: in which step does this error happen exactly? I don't know why you feel the need to troll this forum and be rude to people. but Please stop, if you don't want to help, then simply don't reply, but there is no reason to post nasty unhelpful comments. I have already checked the logs (as mentioned above) and had my host check the Apache logs. I don't know how else to explain people in Spain, it is self-explanatory surely?. Spain is a country. the issue only happens to customers who live in that country. I.e not in Germany, not in USA, not in UK or any other country in the World, only Spain. again I do not know how else to explain checkout, how is that too vague? when the user holds the mouse in their hand, and clicks the left mouse button onto the checkout button on the button, the 500 server error occurs. Is that verbose enough? As I have already mentioned to you previously, these are existing customers. So if there was an issue with their address or accented characters etc, then this would surely have always been the case? It would just randomly start being an issue out of the blue. Link to comment Share on other sites More sharing options...
Nickz Posted 18 hours ago Share Posted 18 hours ago (edited) 3 hours ago, ironfist said: I don't know why you feel the need to troll this forum and be rude to people. but Please stop, if you don't want to help, then simply don't reply, but there is no reason to post nasty unhelpful comments. He isn't trolling just gave hi opinion which is everyones right. you over-read some questions, that is rude. But in your defense its not the 1st time. On 12/9/2024 at 12:56 PM, Nickz said: Is Spain in the list of countries you deliver to? Edited 18 hours ago by Nickz (see edit history) Link to comment Share on other sites More sharing options...
ST-THEMES Posted 8 hours ago Share Posted 8 hours ago (edited) You can enable the display_errors option in php.ini if it isn't enabled, and enable the debug mode, and post the error message, there are many Prestasop experts can help you. Edited 8 hours ago by ST-THEMES (see edit history) Link to comment Share on other sites More sharing options...
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