RobertBrenton Posted October 10, 2024 Share Posted October 10, 2024 Hi community 👋! I didn't notice when it happened because I usually have enough of the desktop version, but recently when I went to the mobile version of the back office, when I clicked on the menu, the entire screen turned foggy black without the ability to click any menu item. When you press any menu item in this mode, this menu collapses and everything returns to normal, that is, this screen appears only when the menu is expanded. I tested on an iPad and tried emulating on a PC with the developer console open on different devices and I see the same problem. I see some errors in the console (see screenshot), could this be the cause? And how to fix it?  Link to comment Share on other sites More sharing options...
GreddyMR2 Posted October 12, 2024 Share Posted October 12, 2024 I have the same problem. Prestashop 8.2. Â Link to comment Share on other sites More sharing options...
Prestashop Addict Posted October 14, 2024 Share Posted October 14, 2024 Le 10/10/2024 à 11:56 PM, RobertBrenton a dit : When you press any menu item in this mode, this menu collapses and everything returns to normal, that is, this screen appears only when the menu is expanded. I tested on an iPad and tried emulating on a PC with the developer console open on different devices and I see the same problem. I see some errors in the console (see screenshot), could this be the cause? And how to fix it? Please can you specify PS, PHP and theme versions Link to comment Share on other sites More sharing options...
RobertBrenton Posted October 14, 2024 Author Share Posted October 14, 2024 1 hour ago, Prestashop Addict said: Please can you specify PS, PHP and theme versions Hi 👋! Thank you for respond PHP version: 8.1.27 PrestaShop version: 8.1.7 Theme Classic Version 2.1.3 Link to comment Share on other sites More sharing options...
Prestashop Addict Posted October 14, 2024 Share Posted October 14, 2024 Did you make a PS ugrade or fresh install? Link to comment Share on other sites More sharing options...
RobertBrenton Posted October 14, 2024 Author Share Posted October 14, 2024 It's been fresh instal PS 8.1 and after if I remember correctly I had few updates by 8.1.7 Link to comment Share on other sites More sharing options...
Prestashop Addict Posted October 14, 2024 Share Posted October 14, 2024 Clear cache browser on mobile and iPad Link to comment Share on other sites More sharing options...
RobertBrenton Posted October 14, 2024 Author Share Posted October 14, 2024 I was cleared before and just did it now again and still same problem Link to comment Share on other sites More sharing options...
Prestashop Addict Posted October 14, 2024 Share Posted October 14, 2024 Did you try open it in private window? Link to comment Share on other sites More sharing options...
RobertBrenton Posted October 14, 2024 Author Share Posted October 14, 2024 17 minutes ago, Prestashop Addict said: Did you try open it in private window? Still have it Link to comment Share on other sites More sharing options...
jhd Posted November 3, 2024 Share Posted November 3, 2024 Hi, have you solved it?, I have the same problem. Link to comment Share on other sites More sharing options...
RobertBrenton Posted November 4, 2024 Author Share Posted November 4, 2024 18 hours ago, jhd said: Hi, have you solved it?, I have the same problem. No, still have it. Anybody have solution here? Link to comment Share on other sites More sharing options...
RobertBrenton Posted November 4, 2024 Author Share Posted November 4, 2024 18 hours ago, jhd said: Hi, have you solved it?, I have the same problem. Do you have it before? Or you did something? Link to comment Share on other sites More sharing options...
jhd Posted November 4, 2024 Share Posted November 4, 2024 Hello, I have solved it disabling Prestashop Basic Edition in Mobile Version. Now workds. 1 Link to comment Share on other sites More sharing options...
Prestashop Addict Posted November 5, 2024 Share Posted November 5, 2024 Il y a 13 heures, jhd a dit : Hello, I have solved it disabling Prestashop Basic Edition in Mobile Version. Now workds. Yes it seems that javascript from https://unpkg.com/@prestashopcorp/smb-edition-homepage/dist/assets/ produces js errors (see in browser log console). This also affects design of on/off buttons in facetedsearch module 😞 1 Link to comment Share on other sites More sharing options...
manusegarra Posted December 10, 2024 Share Posted December 10, 2024 On 11/4/2024 at 10:34 PM, jhd said: Hello, I have solved it disabling Prestashop Basic Edition in Mobile Version. Now workds. Hi, Â Where is that option to disable basic edition? Link to comment Share on other sites More sharing options...
jhd Posted December 11, 2024 Share Posted December 11, 2024 Link to comment Share on other sites More sharing options...
manusegarra Posted December 11, 2024 Share Posted December 11, 2024 2 hours ago, jhd said: Thanks JHD, but this is Layered Navigation module. When you say "Basic Edition", do you mean any other module? Link to comment Share on other sites More sharing options...
jhd Posted December 11, 2024 Share Posted December 11, 2024 Sorry, is this image, Prestashop Edition module. Link to comment Share on other sites More sharing options...
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