Hello everyone,
I’m encountering a problem since I updated my Prestashop 1.7.8.8 to 1.7.8.11. Before this update, everything was working perfectly, but now, product images no longer display in the front office when friendly URLs are enabled.
Here are the details of the problem:
Friendly URLs enabled: Images don’t display, and the generated image URLs look like this: https://imodel.fr/9297-large_default/nettoyant-special-boue-et-terre-mud-off-750ml.webp. It seems that Prestashop is looking for the images in the wrong directory.
Friendly URLs disabled: Images display correctly with URLs like this: https://imodel.fr/img/p/9/2/9/7/9297-large_default.webp.
I’ve already tried the following actions without success:
Disabling and re-enabling friendly URLs.
Deleting and regenerating the .htaccess file.
Regenerated All Thumbnails
Clearing both the Prestashop cache and the browser cache.
I’ve also read about a dozen posts on forums regarding this issue, but I haven’t found any solution that works.
When I enable friendly URLs, my .htaccess file looks like this:
# ~~start~~ Do not remove this comment, Prestashop will keep automatically the code outside this comment when .htaccess will be generated again # .htaccess automaticaly generated by PrestaShop e-commerce open-source solution # http://www.prestashop.com - http://www.prestashop.com/forums <IfModule mod_rewrite.c> <IfModule mod_env.c> SetEnv HTTP_MOD_REWRITE On </IfModule> RewriteEngine on RewriteCond %{HTTP:Authorization} ^(.*) RewriteRule . - [E=HTTP_AUTHORIZATION:%1] #Domain: imodel.fr RewriteRule . - [E=REWRITEBASE:/] RewriteRule ^api$ api/ [L] RewriteRule ^api/(.*)$ %{ENV:REWRITEBASE}webservice/dispatcher.php?url=$1 [QSA,L] # Images RewriteRule ^([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$1$2$3.jpg [L] RewriteRule ^([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.webp$ %{ENV:REWRITEBASE}img/p/$1/$1$2$3.webp [L] RewriteRule ^([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$1$2$3$4.jpg [L] RewriteRule ^([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.webp$ %{ENV:REWRITEBASE}img/p/$1/$2/$1$2$3$4.webp [L] RewriteRule ^([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$1$2$3$4$5.jpg [L] RewriteRule ^([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.webp$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$1$2$3$4$5.webp [L] RewriteRule ^([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$1$2$3$4$5$6.jpg [L] RewriteRule ^([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.webp$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$1$2$3$4$5$6.webp [L] RewriteRule ^([0-9])([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$5/$1$2$3$4$5$6$7.jpg [L] RewriteRule ^([0-9])([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.webp$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$5/$1$2$3$4$5$6$7.webp [L] RewriteRule ^([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$5/$6/$1$2$3$4$5$6$7$8.jpg [L] RewriteRule ^([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.webp$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$5/$6/$1$2$3$4$5$6$7$8.webp [L] RewriteRule ^([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$5/$6/$7/$1$2$3$4$5$6$7$8$9.jpg [L] RewriteRule ^([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.webp$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$5/$6/$7/$1$2$3$4$5$6$7$8$9.webp [L] RewriteRule ^([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$5/$6/$7/$8/$1$2$3$4$5$6$7$8$9$10.jpg [L] RewriteRule ^([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.webp$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$5/$6/$7/$8/$1$2$3$4$5$6$7$8$9$10.webp [L] RewriteRule ^c/([0-9]+)(\-[\.*_a-zA-Z0-9-]*)(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/c/$1$2$3.jpg [L] RewriteRule ^c/([a-zA-Z_-]+)(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/c/$1$2.jpg [L] # AlphaImageLoader for IE and fancybox RewriteRule ^images_ie/?([^/]+)\.(jpe?g|png|gif)$ js/jquery/plugins/fancybox/images/$1.$2 [L] # Dispatcher RewriteCond %{REQUEST_FILENAME} -s [OR] RewriteCond %{REQUEST_FILENAME} -l [OR] RewriteCond %{REQUEST_FILENAME} -d RewriteRule ^.*$ - [NC,L] RewriteRule ^.*$ %{ENV:REWRITEBASE}index.php [NC,L] </IfModule> AddType application/vnd.ms-fontobject .eot AddType font/ttf .ttf AddType font/otf .otf AddType application/font-woff .woff AddType font/woff2 .woff2 <IfModule mod_headers.c> <FilesMatch "\.(ttf|ttc|otf|eot|woff|woff2|svg)$"> Header set Access-Control-Allow-Origin "*" </FilesMatch> </IfModule> <IfModule mod_expires.c> ExpiresActive On ExpiresByType image/gif "access plus 1 month" ExpiresByType image/jpeg "access plus 1 month" ExpiresByType image/png "access plus 1 month" ExpiresByType image/webp "access plus 1 month" ExpiresByType text/css "access plus 1 week" ExpiresByType text/javascript "access plus 1 week" ExpiresByType application/javascript "access plus 1 week" ExpiresByType application/x-javascript "access plus 1 week" ExpiresByType image/x-icon "access plus 1 year" ExpiresByType image/svg+xml "access plus 1 year" ExpiresByType image/vnd.microsoft.icon "access plus 1 year" ExpiresByType application/font-woff "access plus 1 year" ExpiresByType application/x-font-woff "access plus 1 year" ExpiresByType font/woff2 "access plus 1 year" ExpiresByType application/vnd.ms-fontobject "access plus 1 year" ExpiresByType font/opentype "access plus 1 year" ExpiresByType font/ttf "access plus 1 year" ExpiresByType font/otf "access plus 1 year" ExpiresByType application/x-font-ttf "access plus 1 year" ExpiresByType application/x-font-otf "access plus 1 year" </IfModule> <IfModule mod_headers.c> Header unset Etag </IfModule> FileETag none <IfModule mod_deflate.c> <IfModule mod_filter.c> AddOutputFilterByType DEFLATE text/html text/css text/javascript application/javascript application/x-javascript font/ttf application/x-font-ttf font/otf application/x-font-otf font/opentype image/svg+xml </IfModule> </IfModule> #If rewrite mod isn't enabled ErrorDocument 404 /index.php?controller=404 # ~~end~~ Do not remove this comment, Prestashop will keep automatically the code outside this comment when .htaccess will be generated again
Has anyone encountered this problem before, or does anyone have an idea of what might be causing this? Any help would be greatly appreciated!
Thanks in advance.