Ikyo Posted August 25 Share Posted August 25 Hi All, I'm facing to unlaces to my and page as follow : The admin page is shown on the browser we can input the login and password, validating it ,then a blank page appear with only Presta logo alone. Nothing else. On the top of the page I have the following text : "-_6utf Linux h2web387 6.1.0-0.deb11.21-amd64 #1 SMP PREEMPT_DYNAMIC Debian 6.1.90-1~bpo11+1 (2024-05-06) x86_64" requesting a file and uploading. seems something missing in my site structure. This happened after attempting to upgrade from 8.1.6 to 8.1.7 Hope you can help me. I have orders on the site but I cannot deliver it as I don't have access to admin ! All the best Pascal Link to comment Share on other sites More sharing options...
BlackCrow Posted August 25 Share Posted August 25 Activate the debug mode: https://help-center.prestashop.com/en/articles/9242063447698-debug-mode then you can find out more. Link to comment Share on other sites More sharing options...
Nickz Posted August 25 Share Posted August 25 (edited) 20 hours ago, Ikyo said: we can input the login and password, validating it ,then a blank page appear with only Presta logo alone. Nothing else. i bet the server out-phased php 7.2 or something. Your update also could have done that. Shared hosting do that quite frequently. About a third offers to maintain their PHP versions 2/3 have no mercy. Edited August 26 by Nickz (see edit history) Link to comment Share on other sites More sharing options...
Prestashop Addict Posted August 26 Share Posted August 26 Try to remove var/cache/prod folder Link to comment Share on other sites More sharing options...
Ikyo Posted August 27 Author Share Posted August 27 On 8/25/2024 at 8:24 PM, BlackCrow said: Activate the debug mode: https://help-center.prestashop.com/en/articles/9242063447698-debug-mode then you can find out more. I already tried it but nothing happened. I mean I don’t have any debug page when browsing. Link to comment Share on other sites More sharing options...
Ikyo Posted August 27 Author Share Posted August 27 19 hours ago, Prestashop Addict said: Try to remove var/cache/prod folder Already tried, no success Link to comment Share on other sites More sharing options...
Ikyo Posted August 27 Author Share Posted August 27 My main problem is : the front office is working perfectly, customers can order and pay their orders without any problem. I’m receiving the orders email notification. But I don’t have any access to the admin back office. is there any way to repair/restore the back office of a prestashop ? tks Link to comment Share on other sites More sharing options...
BlackCrow Posted August 27 Share Posted August 27 Do you have access to the server error log file? Maybe there is something in there. Link to comment Share on other sites More sharing options...
Prestashop Addict Posted August 27 Share Posted August 27 May be you've been hacked Link to comment Share on other sites More sharing options...
BlackCrow Posted August 27 Share Posted August 27 .. And clear your Browser cache.. Link to comment Share on other sites More sharing options...
Ikyo Posted August 28 Author Share Posted August 28 Thanks a to for all of your recommandation ! I don't know how but I successfully be able to connect the admin one time. Good for me, enough time to validating the current orders and make the site under maintenance. I went to error logs and got this : Unknown error à la ligne 87 du fichier /home/clients/2dde0ec9db8de1a98ac56efe5bcf127b/web/modules/ps_accounts/src/Installer/Installer.php [8192] Using ${var} in strings is deprecated, use {$var} instead Unknown error à la ligne 2583 du fichier /home/clients/2dde0ec9db8de1a98ac56efe5bcf127b/web/classes/controller/AdminController.php [8192] Creation of dynamic property HelperView::$actions is deprecated Unknown error à la ligne 2584 du fichier /home/clients/2dde0ec9db8de1a98ac56efe5bcf127b/web/classes/controller/AdminController.php [8192] Creation of dynamic property HelperView::$simple_header is deprecated Unknown error à la ligne 2585 du fichier /home/clients/2dde0ec9db8de1a98ac56efe5bcf127b/web/classes/controller/AdminController.php [8192] Creation of dynamic property HelperView::$bulk_actions is deprecated Unknown error à la ligne 2594 du fichier /home/clients/2dde0ec9db8de1a98ac56efe5bcf127b/web/classes/controller/AdminController.php [8192] Creation of dynamic property HelperView::$orderBy is deprecated Unknown error à la ligne 2595 du fichier /home/clients/2dde0ec9db8de1a98ac56efe5bcf127b/web/classes/controller/AdminController.php [8192] Creation of dynamic property HelperView::$orderWay is deprecated Unknown error à la ligne 2596 du fichier /home/clients/2dde0ec9db8de1a98ac56efe5bcf127b/web/classes/controller/AdminController.php [8192] Creation of dynamic property HelperView::$listTotal is deprecated Unknown error à la ligne 2600 du fichier /home/clients/2dde0ec9db8de1a98ac56efe5bcf127b/web/classes/controller/AdminController.php [8192] Creation of dynamic property HelperView::$shopLinkType is deprecated Unknown error à la ligne 2604 du fichier /home/clients/2dde0ec9db8de1a98ac56efe5bcf127b/web/classes/controller/AdminController.php [8192] Creation of dynamic property HelperView::$languages is deprecated Unknown error à la ligne 2605 du fichier /home/clients/2dde0ec9db8de1a98ac56efe5bcf127b/web/classes/controller/AdminController.php [8192] Creation of dynamic property HelperView::$specificConfirmDelete is deprecated Unknown error à la ligne 2606 du fichier /home/clients/2dde0ec9db8de1a98ac56efe5bcf127b/web/classes/controller/AdminController.php [8192] Creation of dynamic property HelperView::$imageType is deprecated Unknown error à la ligne 2607 du fichier /home/clients/2dde0ec9db8de1a98ac56efe5bcf127b/web/classes/controller/AdminController.php [8192] Creation of dynamic property HelperView::$no_link is deprecated Unknown error à la ligne 2608 du fichier /home/clients/2dde0ec9db8de1a98ac56efe5bcf127b/web/classes/controller/AdminController.php [8192] Creation of dynamic property HelperView::$colorOnBackground is deprecated Debug gausapa Unknown error à la ligne 2609 du fichier /home/clients/2dde0ec9db8de1a98ac56efe5bcf127b/web/classes/controller/AdminController.php [8192] Creation of dynamic property HelperView::$ajax_params is deprecated Unknown error à la ligne 2611 du fichier /home/clients/2dde0ec9db8de1a98ac56efe5bcf127b/web/classes/controller/AdminController.php [8192] Creation of dynamic property HelperView::$default_form_language is deprecate Unknown error à la ligne 2618 du fichier /home/clients/2dde0ec9db8de1a98ac56efe5bcf127b/web/classes/controller/AdminController.php [8192] Creation of dynamic property HelperView::$row_hover is deprecated Unknown error à la ligne 2619 du fichier /home/clients/2dde0ec9db8de1a98ac56efe5bcf127b/web/classes/controller/AdminController.php [8192] Creation of dynamic property HelperView::$position_identifier is deprecated Unknown error à la ligne 2625 du fichier /home/clients/2dde0ec9db8de1a98ac56efe5bcf127b/web/classes/controller/AdminController.php [8192] Creation of dynamic property HelperView::$list_id is deprecated Unknown error à la ligne 2629 du fichier /home/clients/2dde0ec9db8de1a98ac56efe5bcf127b/web/classes/controller/AdminController.php [8192] Creation of dynamic property HelperView::$list_skip_actions is deprecated Any understanding of this ? one more time thanks for the help. All the best Link to comment Share on other sites More sharing options...
yama Posted August 29 Share Posted August 29 just uninstall this module 🤔 Link to comment Share on other sites More sharing options...
Nickz Posted August 29 Share Posted August 29 On 8/28/2024 at 9:15 AM, Ikyo said: deprecated is an indication of a higher PHP version. Link to comment Share on other sites More sharing options...
Ikyo Posted August 29 Author Share Posted August 29 I tried to downgrade the pho version on the server but no success to Log on admin too. Im on a 8.1.7 presta version and php 8.2 on the server side Link to comment Share on other sites More sharing options...
Nickz Posted August 29 Share Posted August 29 4 minutes ago, Ikyo said: I tried to downgrade the pho version on the server but no success to Log on admin too. Im on a 8.1.7 presta version and php 8.2 on the server side After downgrade you need to clear caches, did you do that? 8.1 is recommended by PS: https://devdocs.prestashop-project.org/8/basics/installation/system-requirements/ Link to comment Share on other sites More sharing options...
Ikyo Posted August 29 Author Share Posted August 29 4 hours ago, Nickz said: After downgrade you need to clear caches, did you do that? 8.1 is recommended by PS: https://devdocs.prestashop-project.org/8/basics/installation/system-requirements/ Yes I tried, I still have this message at the top end of the log admin page : -_6utf Linux h2web387 6.1.0-0.deb11.21-amd64 #1 SMP PREEMPT_DYNAMIC Debian 6.1.90-1~bpo11+1 (2024-05-06) x86_64 Link to comment Share on other sites More sharing options...
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