Can't login to back office under admin account: Production Stopped

[Delidel]

Hi Guys, 

This is so strange that all of a sudden my team is unable to login into our production server, although on my system I have an instance logged in and there everything is working fine but If I am trying to log in in a private browser it just refreshes.

As a developer I've checked logs checked modified files if there is any cleared browser cookies and caches but nothing helped also debugged AdminLogin file there redirect_url is properly generated.

Can anyone help becuase this is the production environment and it's creating a lot of issues at our end.

Prestashop Version: 1.7.8.2 

[Knowband Plugins]

Hi,
As prestashop uses CSRF tokens for security purposes during login. If there's an issue with token generation or validation, the login may fail without clear errors.

Also,
If you’re using .htaccess for URL rewriting or security settings, consider regenerating it by disabling and re-enabling friendly URLs in the Back Office.

If the above suggestions does not works then Verify that session.save_path is correctly set in your php.ini and that the directory is accessible and not full also make sure to check that the database server is reachable ad connected