[PS 1.7.8.7] Unique discount codes not displaying in admin order summary

[Karolek]

Hey,

 

I have a bunch of unique discount codes which I share with my customers through newsletter. Unfortunately when those codes are used I can't see that in admin order summary. I can see that there is a discount applied (10%), but the unique code used is not displayed

 

How can I have the unique discount code displayed in admin order summary if used?

 

Prestashop version 1.7.8.7

[Prestashop Addict]

It's in order details

[Karolek]

The problem is that it’s not there  mutliple use codes (generic ones like “newsletter10” do display. But the unique one (single use) don’t 

[Prestashop Addict]

I tested on 1.7.8.9 and works fine with a unique usage per customer rule named newsletter, -5%

 

[Karolek]

I got you, but I don't see them on my side . Let me try to provide a bit more context:

 

My set of unique codes where generates with help of klaviyo module. There is an option to generate unique codes based on specified price rule (I specified it directly in prestashop admin, manually). Codes were generated successfully. I can see the list of codes in admin panel. When code is applied in customer's cart the discount appears and customer pays reduced price. The only issue is that the code is not being displayed in order summary

 

Discount codes generated directly through prestashop admin (multiple use) do display on admin order summary

 

Maybe you have any idea where to look at to solve this? Any clues? Do you really think that if codes where generated by 3rd party module (which I guess used prestashop functionality to create them, as they appear in discount codes list) would somehow prevent them from being displayed?

 

EDIT

For those faulty codes, when I selected the option: "Display in cart", then I could see used codes in order summary. Unfortunately this option can't be turned on as it displays all unique codes in cart. Which isn't what I want

Edited July 26 by Karolek
Added more information (see edit history)

[Prestashop Addict]

Ok so the issue comes from the module 😞 

[Karolek]

Has anyone else experienced similar problem?

[jmauclair]

On 7/26/2024 at 6:39 PM, Karolek said:

I got you, but I don't see them on my side . Let me try to provide a bit more context:

 

My set of unique codes where generates with help of klaviyo module. There is an option to generate unique codes based on specified price rule (I specified it directly in prestashop admin, manually). Codes were generated successfully. I can see the list of codes in admin panel. When code is applied in customer's cart the discount appears and customer pays reduced price. The only issue is that the code is not being displayed in order summary

 

Discount codes generated directly through prestashop admin (multiple use) do display on admin order summary

 

Maybe you have any idea where to look at to solve this? Any clues? Do you really think that if codes where generated by 3rd party module (which I guess used prestashop functionality to create them, as they appear in discount codes list) would somehow prevent them from being displayed?

 

EDIT

For those faulty codes, when I selected the option: "Display in cart", then I could see used codes in order summary. Unfortunately this option can't be turned on as it displays all unique codes in cart. Which isn't what I want

Could you send a screenshot of an order detail to better understand the issue ?

If the price is reduced without discount code, then it seems to be a catalog discount applied.

Edited August 1 by jmauclair (see edit history)