Hi,
I've started using Microsoft Clarity to record what customers are doing to improve the efficiency of order finalisation. I added the Clarity tag automatically using Google Tag manager.
Everything works perfectly, it creates heatmaps and records sessions until the customer clicks "Proceed to order completion" (Przejdz do realizacji zamowienia) after adding products to cart. The key page where the customer selects delivery, payment method etc. does not record.
Can you advise me where I am making a mistake? Or does the recording of the basket finalisation require additional settings?
The graphic shows where the recording of each session ends