ChrisDB Posted June 14 Share Posted June 14 Hi all, We are using the inbuilt analytics module with Prestashop 1.8, it tracks purchases however it is not tracking the view_item event, which is used in a lot of the Google Analytics 4 (GA4) reports. How do we get the plugin to track the event as its rendering a lot of the e-commerce reports useless and it seems to be a standard event most e-commerce systems use? You cant change it on the analytics end. Thanks in advnace Link to comment Share on other sites More sharing options...
Nickz Posted June 14 Share Posted June 14 1 minute ago, ChrisDB said: view_item event, which is used in a lot of the Google Analytics 4 (GA4) reports. have you checked errorlogs? The Prestashop 1.8 is brandnew, comes out of a 1.7, 1.6 or how? Did it work before? Link to comment Share on other sites More sharing options...
ChrisDB Posted June 14 Author Share Posted June 14 It's not showing any errors, it just doesn't fire the event from what I can see. I haven't tested in 1.7 as when we were on that version we were on GA3 not GA4, so not sure if this worked at all or has never worked Link to comment Share on other sites More sharing options...
Nickz Posted June 14 Share Posted June 14 That means that the shop was updated to 1.8 to me. The script checks out? What does the G$ Adwords Staff tell you, possible reasons and such. Link to comment Share on other sites More sharing options...
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