Presta update error

[AcidLava]

Hello,

During an update from PS 1.7.8 to 8.1 via One Click Upgrade, I encountered the attached error.

I tried uninstalling the native RGPD module as mentioned in this regard without success. The update went smoothly on an independent pre-production server.

The site is hosted on o2switch, which cannot intervene on the MySQL settings on a shared server, but I doubt the problem comes from there and I am surprised that an update does not work on a server of this type.

Any suggestions?

Best regards,

[AddWeb Solution]

Hi,

• The specific error "General error: 2006 MySQL server has gone away" suggests that the MySQL server connection was lost during the operation, which can happen due to several reasons such as a timeout, server overload, or packet size limit.
• Try increasing the max_execution_time and memory_limit
• Disable any non-essential modules before attempting the upgrade again.
• Check the Prestashop log files for any additional error messages that could provide more insights into the issue.
• After the above changes, retry the upgrade process. Make sure that you follow the official Prestashop upgrade guidelines and that your server meets all the requirements for Prestashop 8.1.

Thanks!