Jump to content

Edit History

Gatto_Rosso

Gatto_Rosso

23 hours ago, Prestashop Addict said:

Hi, normal way Prestashop display all available carriers, according to Zone/Country/Price or weight. It's not normal that you have only one visible in checkout process. Certainly carrier configuration issue.

Hello, yes when normal items are in the cart all available carriers are shown on checkout; but if the cart contains normal products and one bulky item, then only express courier is shown on checkout: this is OK for bulky items (they are shipped with express courier only) but customer cannot choose between all available carriers for normal items.

Shown shipping rate (€44) is €34 for bulky item + €10 express courier for the normal item; the cheaper carrier for normal item is not shown.

Schermata 2024-04-24 alle 15.14.42.png

Gatto_Rosso

Gatto_Rosso

22 hours ago, Prestashop Addict said:

Hi, normal way Prestashop display all available carriers, according to Zone/Country/Price or weight. It's not normal that you have only one visible in checkout process. Certainly carrier configuration issue.

Hello, yes when normal items are in the cart all available carriers are shown on checkout; but if the cart contains normal products and one bulky item, then only express courier is shown on checkout: this is OK for bulky items (they are shipped with express courier only) but customer cannot choose between all available carriers for normal items.

Schermata 2024-04-24 alle 15.14.42.png

×
×
  • Create New...