PS 8.1.5 : Changing state of order is very slow

[bliscar]

Hi.

Changing state of an order is very slow (at least 1 minute) with my PrestaShop 8.1.5. All the others features are fine.

Any idea about the problem ?

Note : If I install this PrestaShop 8.1.5 locally on my computer with MAMP server, then changing state is OK.

Thank you.

Edited April 18, 2024 by bliscar (see edit history)

[Daresh]

Maybe some problems with sending emails related to the order state?

[Prestashop Addict]

Le 18/04/2024 à 10:03 PM, Daresh a dit :

Maybe some problems with sending emails related to the order state?

As @Daresh said this is a mail issue. Configure or disable it if you are in test/dev mode.

[bliscar]

I disabled email but the problem is still the same :

➜ Changing state of an order is very slow (at least 1 minute) and sometimes this results in a "504 Gateway Time-out - Nginx"

➜ I noticed also that accessing the cart list is very slow as well and sometimes this results in a "504 Gateway Time-out - Nginx"

All the others features work well and are not slow.

I am not sure if this issue is Prestashop side, or Server side.

 

[Prestashop Addict]

Maybe a module, look at modules hooked in actionOrderStatusPostUpdate

[Nickz]

On 4/18/2024 at 9:42 AM, bliscar said:

Changing state of an order is very slow (at least 1 minute) with my PrestaShop 8.1.5. All the others features are fine.

When you started out with your shop what version was that?

People update and update and most do that on their server with resources which were purchased a while ago.
Every PhP version upgrade needs more memory https://calistocode.com/how-to-increase-php-memory-limit/

[bliscar]

7 minutes ago, Nickz said:

When you started out with your shop what version was that?

People update and update and most do that on their server with resources which were purchased a while ago.
Every PhP version upgrade needs more memory https://calistocode.com/how-to-increase-php-memory-limit/

Yes right, after upgrading, I double the memory of the server (which is now 4 GB). But the problem still occurs.

[Nickz]

4 minutes ago, bliscar said:

Yes right, after upgrading, I double the memory of the server (which is now 4 GB). But the problem still occurs.

PHP Memory is allocated via php.ini of the PHP you are using. It needs to be  raised manually.

Edited April 22, 2024 by Nickz (see edit history)

[bliscar]

3 minutes ago, Nickz said:

PHP Memory is allocated via php.ini of the PHP you are using. It needs to be manually raised.

Yes right, I increased PHP memory_limit to 1024M. But the problem still occurs.

[musicmaster]

Did you try enabling profiling?

https://dh42.com/blog/prestashop-debug-profiling/