oawada Posted April 15 Share Posted April 15 My prestashop website is not sending anymore any emails and not reseting passwords for customers, i have tried to configure mydomain mail, gmail and usr/sbin/sendmail (recommended; works in most cases). everything is not working, i also tried to use the default theme from presta and still same issue. anyone can help me pleeeaaasseeee. Link to comment Share on other sites More sharing options...
ComGrafPL Posted April 17 Share Posted April 17 Email setting in panel are correct? Verification / synch. email sent with no issues? Link to comment Share on other sites More sharing options...
oawada Posted April 17 Author Share Posted April 17 9 hours ago, ComGrafPL said: Email setting in panel are correct? Verification / synch. email sent with no issues? yes the mail setting is correct because i tried the test mail and it is working and received the mail, but nothing else is working. Link to comment Share on other sites More sharing options...
Nickz Posted April 17 Share Posted April 17 Did you get in touch with your hosting or do you use a VPS / Dedicated? Link to comment Share on other sites More sharing options...
oawada Posted April 18 Author Share Posted April 18 13 hours ago, Nickz said: Did you get in touch with your hosting or do you use a VPS / Dedicated? I didn't contact contact the hosting because i tried my domain email, and to use gmail and to use the default and same issue nothing changed , do you think it is caused by my hosting Link to comment Share on other sites More sharing options...
Nickz Posted April 18 Share Posted April 18 If your shop is not sending all of sudden the hosting could have updated something essential to your mailer. Have you added SPF and DKIM values to your DNS or your Domain? Link to comment Share on other sites More sharing options...
oawada Posted April 18 Author Share Posted April 18 3 hours ago, Nickz said: If your shop is not sending all of sudden the hosting could have updated something essential to your mailer. Have you added SPF and DKIM values to your DNS or your Domain? I have contacted my hosting and everything is good, could you plz tell me which files are responsible for sending and receiving mails so i could restore the files, plz it is urgent. Link to comment Share on other sites More sharing options...
oawada Posted April 18 Author Share Posted April 18 The issue is solved, i created a new website and compared the mails files. I found a folder named " 2 " instead of " en " when i changed the name it start working. But it is so weard i haven't touched the files of my website. Link to comment Share on other sites More sharing options...
Nickz Posted April 19 Share Posted April 19 17 hours ago, oawada said: I found a folder named " 2 " instead of " en " Well someone renamed that folder. If not you someone else. Should that be your sole production shop I'd look for a different host, another shop and else. Link to comment Share on other sites More sharing options...
oawada Posted April 19 Author Share Posted April 19 7 hours ago, Nickz said: Well someone renamed that folder. If not you someone else. Should that be your sole production shop I'd look for a different host, another shop and else. It is so strange, i am the only one have access to it , and the support of prestashop addons. Anyway thanks for your help. Link to comment Share on other sites More sharing options...
Nickz Posted April 19 Share Posted April 19 1 hour ago, oawada said: and the support of prestashop addons Ask those guys if they renamed the folder. Link to comment Share on other sites More sharing options...
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