Problem:
- Link for password-reset not working
Initial situation:
- Prestashop v8.1.4
- Module PrestaShop Account v6.3.2 connected to our prestashop.com-Account
Procedure:
- User chooses to reset password
- E-Mail with link is sent (example of link: https://website.com/secretadminpage/index.php?controller=AdminLogin&token=xyz&id_employee=123&reset_token=abc)
- When link is clicked, a website opens where you can choose to login by using the prestashop.com-Account or the local Account.
- By clicking one of these options, you land on the login page and not on the password-reset-page as expected. The "reset_token" from the link above disappeared.
Any ideas, how the reset-link can be changed to work in this scenario?
Workarounds
- By manually adding "&mode=local" in the above link, the local Backend-Page is directly opend and the reset-page appears.
- Resetting the connection to the prestashop.com-account in the module "PrestaShop Account" helps aswell.
Warning:
- In the first attempt, i deactivated the module "PrestaShop Account" without resetting the connection to the prestashop.com-account. That resulted in a lockout from my Backend. I had to manually reactivate the module in the SQL Database. So don't try that 🙂