pepperoni Posted February 28, 2024 Share Posted February 28, 2024 (edited) Hi guys, I'm trying to login to add-ons site and download a module but I can't login. https://authv2.prestashop.com/login After I press the login button I see a white page. Edited February 28, 2024 by pepperoni typo (see edit history) Link to comment Share on other sites More sharing options...
pepperoni Posted February 29, 2024 Author Share Posted February 29, 2024 I'm trying to download a module for two days now. Will you fix the problem team? Link to comment Share on other sites More sharing options...
juanrojas Posted February 29, 2024 Share Posted February 29, 2024 Hello, did you try from another browser? Did you ask in their chat? Link to comment Share on other sites More sharing options...
pepperoni Posted February 29, 2024 Author Share Posted February 29, 2024 Yes I've tried other browsers. Can you login yourself? There's no chat, at least I can't find it. Link to comment Share on other sites More sharing options...
juanrojas Posted February 29, 2024 Share Posted February 29, 2024 Yes I can, and I also see the chat Link to comment Share on other sites More sharing options...
pepperoni Posted February 29, 2024 Author Share Posted February 29, 2024 Oh ok... Let me make sure we are talking about the same thing. From the prestahsop homepage, you click the Login button in the top right. And are able to login fine? What's the chat link please? Link to comment Share on other sites More sharing options...
pepperoni Posted February 29, 2024 Author Share Posted February 29, 2024 Aha I found the solution. My ad block was blocking the Segment tracker so It wouldn't let me login. Solved it. Thank you for your replies Link to comment Share on other sites More sharing options...
Sufian Posted February 22 Share Posted February 22 Try clearing your browser cache, using incognito mode, or switching browsers. If the issue persists, check PrestaShop’s status page or contact their support. Link to comment Share on other sites More sharing options...
Sufian Posted March 4 Share Posted March 4 On 2/29/2024 at 9:21 AM, pepperoni said: I'm trying to download a module for two days now. Will you fix the problem team? Expand It’s frustrating to face such delays! Hopefully, the team will resolve the issue soon. Have you tried reaching out to their support for an update? Link to comment Share on other sites More sharing options...
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