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tammeo83

tammeo83

HI,

 installation of Prestashop 8.1.3, with original classic theme.

 I don't receive a "new order" notification email even though everything seems to be set up correctly.

 Testing from "Advanced Parameters- Email-Test your configuration" the emails are working correctly and I receive them at any address I try.

 From the module:

 Customers correctly receive all "product availability" notification and "order change" notification emails.

 I correctly receive the "product not available" and "return" notifications, but not the "new order" notification.

 On the Advanced Parameters - Email page, all the emails are there, including those relating to new orders, but they do not reach the emails entered in the form (I have tried several).

 I tried resetting, deleting and installing different releases of the module but nothing.

 I also tried to look at the sql tables and the ftp folders relating to the module and the emails but everything seems ok.

 Any suggestion ?

Many Thx

tammeo83

tammeo83

HI,

 installation of Prestashop 8.1.3, with original classic theme.

 I don't receive a "new order" notification email even though everything seems to be set up correctly.

 Testing from "Advanced Parameters- Email-Test your configuration" the emails are working correctly and I receive them at any address I try.

 From the module:

 Customers correctly receive all "product availability" notification and "order change" notification emails.

 I correctly receive the "product not available" and "return" notifications, but not the "new order" notification.

 On the Advanced Parameters - Email page, all the emails are there, including those relating to new orders, but they do not reach the emails entered in the form (I have tried several).

 I tried resetting, deleting and installing different releases of the module but nothing.

 I also tried to look at the sql tables and the ftp folders relating to the module and the emails but everything seems ok.

 Any suggestion ?

Many Thx

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