PS 1.7 Tracking number not appearing in email sent with API

[@diegofrancesco]

Hello,

on my Prestashop 1.7.8.9 for shipments I use the ISENDU platform connected via webservice. The tracking number is sent correctly to Prestashop because I see it in the order from the backend.

But the email that goes from Prestashop to the customer does not contain the tracking number. There is only the tracking url without shipment ID.

If I enter the tracking number manually in the order from backend, changing the status to shipped, the email sent the customer has the tracking number visible and the complete tracking URL.

 

I can't understand if it's a problem with my Prestashop, because I have no trace of errors, and by modifying the order manually the email is sent correctly.

No errors or alerts appear in the server log file at the time of synchronization.

 

Do you have any suggestions for further investigation?

Thank you

[Prestashop Addict]

this webservice doesn't send email 😞

[@diegofrancesco]

13 minutes ago, Prestashop Addict said:

this webservice doesn't send email 😞

Clear, the webservice is used to connect the shipping platform with Prestashop. Update the order with the tracking number, and change the status to shipped, and then the email is sent to the customer.

[Prestashop Addict]

Il y a 2 heures, @diegofrancesco a dit :

Clear, the webservice is used to connect the shipping platform with Prestashop. Update the order with the tracking number, and change the status to shipped, and then the email is sent to the customer.

This an opened issue https://github.com/PrestaShop/PrestaShop/issues/13912