ferranms05 Posted January 10, 2024 Share Posted January 10, 2024 Hi there, I have the following issue with the customer group configuration in my store. This was not happening before, and I haven't made any significant changes. The website has the default customer groups created, and I've also created the "Professional" group, where, as the name indicates, my professional clients are categorized. For each product, I've set a specific price for this group of clients. So, I go into the customer's profile, indicate that they belong to the "Professional" group, and that their "Default customer group" is also "Professional." I save the changes, and just to make sure, I re-enter the profile and see that everything is in order. However, when any client from this group logs into my store, their configuration automatically changes to the "Default customer group" of "Client," causing them to be unable to view or purchase items at their corresponding prices. My Prestashop version is 1.7.6.7 Anyone can help? (This is a translation from a previous post rom user yors@live.com in the spanish forum, but its from 2020 and has no responses. I have exactly the same issue). Link to comment Share on other sites More sharing options...
NemoPS Posted January 14, 2024 Share Posted January 14, 2024 Hey! Can you share a screenshot of the configuration for one of these customers? You say it's "also" the processional group but the default can only be one 1 Link to comment Share on other sites More sharing options...
ferranms05 Posted January 15, 2024 Author Share Posted January 15, 2024 Hi NemoPS, thank you for your response, I have already solved. It was a plugin that was changing the id. Thank you! Link to comment Share on other sites More sharing options...
BlueAtom Posted January 22, 2024 Share Posted January 22, 2024 Hi! Im having the exact same problem - what was the plugin? Thank you Link to comment Share on other sites More sharing options...
ferranms05 Posted January 22, 2024 Author Share Posted January 22, 2024 Hi BlueAtom, in my case it was "Validar número de IVA" by ActiveDesign. Link to comment Share on other sites More sharing options...
BlueAtom Posted January 22, 2024 Share Posted January 22, 2024 Exactly the same module! :S Thanks for the reply Link to comment Share on other sites More sharing options...
ferranms05 Posted January 22, 2024 Author Share Posted January 22, 2024 Glad you found it! Link to comment Share on other sites More sharing options...
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