Email Settings not editable

[Euan McGinty]

I'm encountering an issue in Prestashop Advanced Parameters > E-Mail:

 

 

 

I can't use any of the drop downs, changing a radio button and choosing save does nothing, if I edit SMTP Server, username or password and choose Save it doesn't change.

I can't find any similar topics around this and wondering is someone could please assist.

Thank you.

[endriu107]

Your PHP version is to height. Change it to correct one:

https://devdocs.prestashop-project.org/8/basics/installation/system-requirements/#php-compatibility-chart

[Euan McGinty]

Thank you, currently I'm using php version 7.4  if I change to 8.0 or 8.1 then I get a 500 error message when reloading the front end.

I am sure I'm missing something when changing over between versions.

[endriu107]

What prestashop version you have?

[Euan McGinty]

[Euan McGinty]

Without migrating to Prestashop 8.0, the version I'm using is compatible with the pHp I'm using.  I have two other Prestashop installations on the same server and I don't have this issue with the email settings.

Are there any other areas I need to look at?  Do I need to reload some files into the folders on our server?

[endriu107]

Check in DB ps_configuration table maybe there those fields have doubled records.