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Marian3

Marian3

Hello,

I've installed the Knowband Manager gift cards module v2.0.5 from Knowband and I'm encountering an issue. When I use a gift card code, the discount is only applied to the product and doesn't take the shipping cost into account. For example, I have set up free shipping through the 'Carriers' tab for different carriers starting from various prices, but the minimum is from 100 PLN. Let's say a customer shops for 120 PLN and qualifies for free shipping, then uses a gift card worth 50 PLN. They should now pay 70 PLN, but end up paying 85 PLN because the gift card seems to reduce the order value, and as a result, we no longer qualify for free shipping.

Is there a way to configure it so that the gift card reduces the total value of the order including shipping?

Marian3

Marian3

Hello,

I've installed the Knowband Manager gift cards module v2.0.5 from Knowband and I'm encountering an issue. When I use a gift card code, the discount is only applied to the product and doesn't take the shipping cost into account. For example, I have set up free shipping through the 'Carriers' tab for different carriers starting from various prices, but the minimum is from 100 PLN. Let's say a customer shops for 120 PLN and qualifies for free shipping, then uses a gift card worth 50 PLN. They should now pay 70 PLN, but end up paying 85 PLN because the gift card seems to reduce the order value, and as a result, we no longer qualify for free shipping.

Is there a way to configure it so that the gift card reduces the total value of the order including shipping?

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