Invisible product image on BO product page on Prestashop 8.1

[ad-pro.fr]

Hello,

I've just updated Prestashop to version 8.1.2 with the Migrationpro module and the images in the back office don't appear.

However, the images are clearly visible in the product list and in the front office.

I'm in a multi-shop system and this only concerns my second boutique; in the first, the images display fine.

Prestashop 8.1.2

Hosting : OVH

PHP version: 7.4.33

MySQL version: 5.7.42-log

Has anyone had this problem before, and how did you solve it?

Edited November 14, 2023 by ad-pro.fr (see edit history)

[ComGrafPL]

Regenerate image thumbnails.

[ad-pro.fr]

Hello ComGrafPL,

Thanks for your answer, but I've already done it for the images. Is there a particular format?

Do I need to delete old images?

The images are available on the FTP

 

Edited November 14, 2023 by ad-pro.fr (see edit history)

[PrestaServicePro]

Hello,
I recommend reaching out directly to the module developers.
They should be able to provide specific insights and assistance regarding this problem.
Good day

[ad-pro.fr]

Hello and thank you for your reply,

I've asked the module supplier, but they tell me that the problem isn't with their module but with Prestashop.

I don't know what to think.

Could someone help me because I can't do my migration.

Thanks

[PrestaServicePro]

Hello,

Thank you for updating us.

We understand your frustration. While the module supplier believes the issue lies with Prestashop, we're here to assist you in debugging the problem.

If you're open to it, feel free to send us a private message with more details about the problem.
We'll do our best to analyze the situation and provide guidance to get your migration back on track.
Good day.
 

[plutten22]

Hi.

I have the same problem.

Invisible product image on BO product page.

Attache a picture.

Can you please tell me how you solved it.

Regards

[ad-pro.fr]

Hi,

I came up with the solution on my own because no one answered me with the right solution.

In the experimental functions, deactivate the "new product page"

[plutten22]

Hi.

Thanks very much for reply.

This worked fine for me to.

😊 Super good.

Regards

[Prestag0od]

On 12/13/2023 at 8:54 PM, ad-pro.fr said:

Hi,

I came up with the solution on my own because no one answered me with the right solution.

In the experimental functions, deactivate the "new product page"

Thank you! Fixed by deactivated the "new product page". If someone likes the new product page function he can activate it back.