RMK_Code Posted November 11, 2023 Share Posted November 11, 2023 (edited) Hello everyone, I hope you are doing well. I am currently facing an issue on my PrestaShop store, and I'm seeking your expertise to help me resolve it. Presently, the dashboard in my Back Office is not displaying. I am unable to identify the source of the problem or resolve it on my own. If anyone has encountered a similar situation or has suggestions on how to fix this display issue, I would greatly appreciate your assistance. Thank you in advance for your cooperation and advice. Edited November 11, 2023 by RMK_Code SOLVED (see edit history) Link to comment Share on other sites More sharing options...
ComGrafPL Posted November 11, 2023 Share Posted November 11, 2023 Is it after update or clean installation? Link to comment Share on other sites More sharing options...
RMK_Code Posted November 11, 2023 Author Share Posted November 11, 2023 Yes, I had done an update and had installed several modules to test them, but I don't remember which modules they were. I couldn't tell when it happened after the update or after testing the modules. Link to comment Share on other sites More sharing options...
RMK_Code Posted November 11, 2023 Author Share Posted November 11, 2023 On 11/11/2023 at 1:31 PM, ComGrafPL said: Is it after update or clean installation? Expand Yes, actually I had done an update and I had installed several modules to test them after I deleted them, I don't remember which modules they were. I couldn't tell when it happened after the update or after testing the modules. Link to comment Share on other sites More sharing options...
ComGrafPL Posted November 11, 2023 Share Posted November 11, 2023 Have you cleared cache in Var folder after updates? Link to comment Share on other sites More sharing options...
RMK_Code Posted November 11, 2023 Author Share Posted November 11, 2023 On 11/11/2023 at 1:48 PM, ComGrafPL said: Have you cleared cache in Var folder after updates? Expand Yes, I've done it several times! Link to comment Share on other sites More sharing options...
ComGrafPL Posted November 11, 2023 Share Posted November 11, 2023 Do you have all 4 modules in administration? Link to comment Share on other sites More sharing options...
RMK_Code Posted November 11, 2023 Author Share Posted November 11, 2023 On 11/11/2023 at 2:01 PM, ComGrafPL said: Do you have all 4 modules in administration? Expand Yes, I've also uninstalled and reinstalled them to check but nothing happens! Link to comment Share on other sites More sharing options...
ComGrafPL Posted November 11, 2023 Share Posted November 11, 2023 Create a second admin user. Login on it. See if its same. Link to comment Share on other sites More sharing options...
RMK_Code Posted November 11, 2023 Author Share Posted November 11, 2023 (edited) On 11/11/2023 at 2:14 PM, ComGrafPL said: Create a second admin user. Login on it. See if its same. Expand Yes, it's the same thing. Also, when I'm on the Team page and I want to select the page the administrator comes to after logging in, the dashboard isn't in the list.... Edited November 11, 2023 by RMK_Code (see edit history) Link to comment Share on other sites More sharing options...
ComGrafPL Posted November 11, 2023 Share Posted November 11, 2023 Enable debug mode and check if it will show any errors. Link to comment Share on other sites More sharing options...
RMK_Code Posted November 11, 2023 Author Share Posted November 11, 2023 On 11/11/2023 at 3:11 PM, ComGrafPL said: Enable debug mode and check if it will show any errors. Expand Link to comment Share on other sites More sharing options...
ComGrafPL Posted November 11, 2023 Share Posted November 11, 2023 Does it give you any error pop up on BO mane panel? Link to comment Share on other sites More sharing options...
RMK_Code Posted November 11, 2023 Author Share Posted November 11, 2023 (edited) On 11/11/2023 at 4:11 PM, ComGrafPL said: Does it give you any error pop up on BO mane panel? Expand Yes, I can see it now Edited November 11, 2023 by RMK_Code (see edit history) Link to comment Share on other sites More sharing options...
ComGrafPL Posted November 11, 2023 Share Posted November 11, 2023 So you have an answer. Change to hook on that module. See if this fix it. Link to comment Share on other sites More sharing options...
RMK_Code Posted November 11, 2023 Author Share Posted November 11, 2023 On 11/11/2023 at 4:32 PM, ComGrafPL said: So you have an answer. Change to hook on that module. See if this fix it. Expand You mean the problem is linked to this module? Link to comment Share on other sites More sharing options...
RMK_Code Posted November 11, 2023 Author Share Posted November 11, 2023 Should the problem be solved by deactivating the module? Link to comment Share on other sites More sharing options...
RMK_Code Posted November 11, 2023 Author Share Posted November 11, 2023 I have just deleted the module and cleared the cache. I've activated debug mode and there are no pop-up errors, but the problem hasn't been solved. Link to comment Share on other sites More sharing options...
RMK_Code Posted November 11, 2023 Author Share Posted November 11, 2023 From memory I had deleted the ps_edition_basic module and since the dashboard has disappeared. Link to comment Share on other sites More sharing options...
RMK_Code Posted November 11, 2023 Author Share Posted November 11, 2023 Ok so... I've just re-installed the ps_edition_basic module and everything is back. Can I delete this module without impacting the back office? Link to comment Share on other sites More sharing options...
ComGrafPL Posted November 11, 2023 Share Posted November 11, 2023 Is it problem gone with dashboard? If yes / no, why ps_edition_basic is affecting you? Link to comment Share on other sites More sharing options...
RMK_Code Posted November 11, 2023 Author Share Posted November 11, 2023 On 11/11/2023 at 5:50 PM, ComGrafPL said: Is it problem gone with dashboard? If yes / no, why ps_edition_basic is affecting you? Expand After installing the ps_edition_basic module, the problem with the back office is solved. I want to remove the module because I want to use the normal prestashop back office and not the lite version of BO offered by the ps_edition_basic module. Link to comment Share on other sites More sharing options...
ComGrafPL Posted November 11, 2023 Share Posted November 11, 2023 Disable it and check. Link to comment Share on other sites More sharing options...
RMK_Code Posted November 11, 2023 Author Share Posted November 11, 2023 On 11/11/2023 at 5:57 PM, ComGrafPL said: Disable it and check. Expand I've tried it, but when I disable it the problem comes back. Link to comment Share on other sites More sharing options...
ComGrafPL Posted November 11, 2023 Share Posted November 11, 2023 Well, you did install basic edition. So probably is somehow bounded. You can always change visual in css. Like colors etc. Either install normal version or try to deal with hooks error. Link to comment Share on other sites More sharing options...
RMK_Code Posted November 11, 2023 Author Share Posted November 11, 2023 On 11/11/2023 at 6:02 PM, ComGrafPL said: Well, you did install basic edition. So probably is somehow bounded. You can always change visual in css. Like colors etc. Either install normal version or try to deal with hooks error. Expand Thank you for your support and your time. I'll see if I can find a solution. Link to comment Share on other sites More sharing options...
amepro Posted May 30, 2024 Share Posted May 30, 2024 @RMK_Code you solved? i have the same issue in ps 8.1.4 Link to comment Share on other sites More sharing options...
jamshidpour Posted June 1, 2024 Share Posted June 1, 2024 Same here. I have upgraded my PS from 1.6.1.24 to 1.7 and then to the latest version 8.1.6 When i disable Ps_edition_basic module, the Dashboard link disappears from admin menu. When i go to /index.php?controller=AdminDashboard the dashboard displays but its link is not showing in the admin menu. Anybody knows the solution? Link to comment Share on other sites More sharing options...
amepro Posted June 1, 2024 Share Posted June 1, 2024 @jamshidpour I solved it this way, follow these steps: 1. uninstall the edition_basic module 2. via ftp go to the modules folder and check that the ps_edition_basic folder is not there, if there is, delete it 3. go to the root folder of your project and then to var/cache and delete the prod and dev folders 4. go to your db ps_tab and ps_tab_lang, generally the Control Panel item is id 1 (check on ps_tab_lang), in the ps_tab table for the AdminDashboard classname set id_parent and position to 0 this is the right way 3 Link to comment Share on other sites More sharing options...
Ldesmarets Posted March 24 Share Posted March 24 Thank you it works for me too Link to comment Share on other sites More sharing options...
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