Dear community,
I am quite lost during my first experience with Prestashop. I try to use the Multistore feature, but the created store's websites are not available, nether via internet browser nor is a change on file level. I found no information how the behavior on file level is supposed to be, therefore I am not sure there is a failure. I can't find any problem regarding file access restrictions, but I am not sure how to confirm there is no problem.
I installed Prestashop 8.1.0 on hosted main-domain (example) store.example via cPanel and it works fine. If I create an additional store on subdomain.store.example I receive the message "server not found", if I create store.example/subfolder I receive "500 internal server error".
Anyone has an idea what I did wrong, or how I need to proceed? Thank you in advance.