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I cannot log on my backoffice - invalid login or password - cant log on a employer account.


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Hi guys. Although everythings normal on my main account, i cant log on a employer account, since like, a week ago or something. I havent change my password, and that never happened. When my coworker try to get on the backoffice, they got redirected by a new prestashop auth, so i think this change caused this. I already erased the employee account and tried making her again, but the error persists. anyone facing the same problem?

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20 minutes ago, Nickz said:

Well the complete story please.
Obviously you updated, updated from which version to ....
For what reason you seeked an update?

Hi! No, i never updated my presta ver. neither the password. I dont quite understand what you mean.

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9 minutes ago, Nickz said:

Here you see that an update was done.

I am really confused by what you mean. What I mean is that the page of login has changes. I, myself, didnt update anything. I think that prestashop changed the auth page. 

 

heres the page (first page) that has never appeared for me before, for example.

Captura de Tela 2023-10-09 às 13.23.21.png

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