Marketing with Google - Unable to link existing google ads account

[juliomgm]

Hello everyone.

I am trying to link one existing google ads account. It recognizes my account and i choose it, but when i click in connect it gives me one error:

Não conseguiu conectar sua conta no Google Ads, ela está do nosso lado, por favor, tente novamente.

translating it says : Can't connect to account in Google Ads, she is on our side, please, try again.

[Yelish]

Clearly, this is an API error. Perhaps your credentials are outdated, or more likely, your API connection is outdated.

[juliomgm]

I have the module up to date (v1.59.0) with PrestaShop account, Google Account, Connected Merchant Center Account, Product Feed.

But when i choose  my ads account number from the list and click connect i get the error i posted.

I don't know what i need to update in prestashop so that API connection work.

[Nickz]

9 minutes ago, juliomgm said:

I don't know what i need to update in prestashop so that API connection work.

you need to isolate the name of the module and go from there. Many modules have 2 locations, one in the prestashop modules folder the other in themes/modules. Or in the BO you have a part where to modify connection details

Edited September 18, 2023 by Nickz (see edit history)

[juliomgm]

I am using Prestashop Marketing/Google.

This comes built in prestrashop and i have it up-to-date  how can i change it? This is not an external plugin....

[Yelish]

Hi, how are you? Please report your issue; there may be an update in this regard.