[Module] - WhatsApp Live Chat Manager - Revolutionizing the Customer Support for Presta Admins

[Knowband Plugins]

Introducing the "Prestashop WhatsApp Live Chat Manager" – Your Ultimate E-Commerce Companion!

Supercharge your online store's customer engagement with our innovative Prestashop WhatsApp Live Chat Manager. Seamlessly integrate the power of WhatsApp into your Prestashop platform, enabling real-time, personalized interactions that drive sales and build lasting customer relationships.

Module Link: https://addons.prestashop.com/en/support-online-chat/91809-prestashop-whatsapp-live-chat-manager.html

Key Features:

Instant Customer Support: Provide lightning-fast assistance to your shoppers directly through WhatsApp, ensuring their questions are answered in real-time, enhancing their shopping experience.

Cart Recovery: Effortlessly recover abandoned carts by sending personalized WhatsApp messages, nudging customers to complete their purchases, and increasing your conversion rates.

Proactive Engagement: Initiate conversations with customers based on their browsing behavior, offering product recommendations, discounts, and personalized assistance to boost engagement and sales.

Multi-Agent Collaboration: Enable your support team to collaborate efficiently by allowing multiple agents to handle WhatsApp chats simultaneously, ensuring no customer inquiry goes unanswered.

Automated Responses: Streamline customer interactions with automated responses for frequently asked questions, providing instant solutions and reducing response time.

Analytics and Insights: Gain valuable insights into customer interactions, chat volume, and performance metrics, empowering you to fine-tune your customer support strategy for optimal results.

Easy Integration: Our user-friendly setup seamlessly integrates WhatsApp Live Chat into your Prestashop environment without any technical hassle.

Module Configurations:

1. General Setting: In the following tab, the store admin can enable/disable the module and we have also provided an option for adding custom CSS for modifying the look and feel of the WhatsApp chat icon.
2. Agent Listing: Here, the store admin can check all the agents and relevant details in a perfectly tailored manner. 
3. Agent Setting: The store admin can modify all the general configurations for particular chat agents in this particular tab. 
 

Edited May 23 by Knowband Plugins
Minor Correction (see edit history)

[Knowband Plugins]

A new and improvised version v1.0.0 of the Prestashop WhatsApp Live Chat manager is coming soon on the addon store with richly loaded features.
New:
Minor Bug Fixes.

[jeanluc.12]

Can i set automated message in my business off hours?

[Knowband Plugins]

Hi,

Yes, you can set predefined messages that users will receive automatically in their WhatsApp chat while seeking customer support from an agent. Different predefined messages can be set for different agents. However, there is no feature that allows sending automated messages from the agent's end during business off-hours.

Regards.