Vladislavs2 Posted August 7, 2023 Share Posted August 7, 2023 Hello, everyone! Got a problem with admin panel. When I'm using it, my shop is crashing with error500. I mean, changing prices, or adding new products. What can i do in this situation? The problem started when I changed my website server. Thank you, for Your answers! Link to comment Share on other sites More sharing options...
JBW Posted August 7, 2023 Share Posted August 7, 2023 Activate debug mode to see the error details Link to comment Share on other sites More sharing options...
musicmaster Posted August 7, 2023 Share Posted August 7, 2023 ... or check the server's error log. Link to comment Share on other sites More sharing options...
Vladislavs2 Posted August 8, 2023 Author Share Posted August 8, 2023 This error shows up, when I try to open the webpage Link to comment Share on other sites More sharing options...
musicmaster Posted August 8, 2023 Share Posted August 8, 2023 Either you have a very busy webshop, so that you have more than 30 concurrent users, or some queries are taking much too long. Link to comment Share on other sites More sharing options...
Vladislavs2 Posted August 9, 2023 Author Share Posted August 9, 2023 17 hours ago, musicmaster said: Either you have a very busy webshop, so that you have more than 30 concurrent users, or some queries are taking much too long. Thank You for the answer! I will try this tomorrow and tell You about results! Link to comment Share on other sites More sharing options...
Vladislavs2 Posted August 9, 2023 Author Share Posted August 9, 2023 17 hours ago, musicmaster said: Either you have a very busy webshop, so that you have more than 30 concurrent users, or some queries are taking much too long. So, total time can reach the value of 200 000 ms. Maybe the main trouble is here? Because, usually, the concurrent user count is less than 10. Sometimes it is bigger than 30, but it doesn't make crash. Only the crowd message appears. But if it's true, and it takes too much time to process these queries - how can i fix this? Link to comment Share on other sites More sharing options...
musicmaster Posted August 9, 2023 Share Posted August 9, 2023 Enable _PS_DEBUG_PROFILING_ in /config/defines.inc.php and look at the bottom of the page which queries take most time. Link to comment Share on other sites More sharing options...
Vladislavs2 Posted August 9, 2023 Author Share Posted August 9, 2023 11 minutes ago, musicmaster said: Enable _PS_DEBUG_PROFILING_ in /config/defines.inc.php and look at the bottom of the page which queries take most time. So, where i can find this one? (/config/defines.inc.php) In my hosting files? Link to comment Share on other sites More sharing options...
musicmaster Posted August 9, 2023 Share Posted August 9, 2023 4 minutes ago, Vladislavs2 said: So, where i can find this one? (/config/defines.inc.php) In my hosting files? Where else? Link to comment Share on other sites More sharing options...
Vladislavs2 Posted August 9, 2023 Author Share Posted August 9, 2023 3 minutes ago, musicmaster said: Where else? Okay! Thanks! Link to comment Share on other sites More sharing options...
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