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installing updates


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HI
I am in quite a dilema I hired a web designer to design my website and after they were done they wanted to also host it. I was very happy with my current host so when I told them I was remaining on my current host they locked me out of my back office. I have no way to get in to do anything that way only load product etc.
Does anyone have any suggestions as to what I can do to get into it since my password etc is invalid now.
Also can I do the updates I'm totally clueless on any of this hense why I hired someone to redesign my site.
Thanks for any help

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