Unable to backend login - ps_accounts issue

[Dominoit]

Hello,

I am searching for a solution to the "ps_accounts" error. After logging in to the backend, a message is displayed:

The current version of the module "ps_accounts" is below the required one and should be upgraded. The minimum expected version is: 5.0

[PrestaShop\PsAccountsInstaller\Installer\Exception\ModuleVersionException 0]

When I turn on debug mode, there are error details:

CRITICAL
php    Uncaught Exception: The current version of the module "ps_accounts" is below the required one and should be upgraded. The minimum expected version is: 5.0
CRITICAL
request    Uncaught PHP Exception PrestaShop\PsAccountsInstaller\Installer\Exception\ModuleVersionException: "The current version of the module "ps_accounts" is below the required one and should be upgraded. The minimum expected version is: 5.0" at /public_html/modules/ps_checkout/vendor/prestashop/prestashop-accounts-installer/src/Installer/Facade/PsAccounts.php line 49

 

I tried to delete the cache folder from var/cache and set 'ps_accounts' to 0 in the "ps_module" table of the database.

The strangest thing is that I don't have 'ps_accounts' in my modules folder.

[AddWeb Solution]

Hi,

Clear the cache and check once.

If you previously had the "ps_accounts" module installed and it was not removed properly, there might still be traces of it in the database, causing the error.

• Make a backup of your database before proceeding.
• Access your database using a tool like phpMyAdmin or any other database management tool.
• Look for the "ps_module" table and find the row related to the "ps_accounts" module.
• If there is any entry related to "ps_accounts," delete that row from the table.

Since you couldn't find the "ps_accounts" module in your modules folder, it's possible that the module files are missing or corrupted. You can try reinstalling the "ps_accounts" module using the PrestaShop back office.

Again Clear the cache and check.

Thanks!