'Add to Cart' Button - Does not work if you are logged in.

[Paulwfc]

Hi

 

On our Prestashop site the 'Add to cart' button works if you go straight to the site but will not work if you are logged in. Clicking on the button appears to do nothing until you log out again.

Any ideas why this would happen?

[s4lvozesta]

I hate to be ‘that someone’ but

- what ps version are you using

- what modules do you have

- what is the hosting/server env like

- what is the error on debug console

- os there anything happening on browser console, server log, or web server log

[Paulwfc]

37 minutes ago, s4lvozesta said:

I hate to be ‘that someone’ but

- what ps version are you using - 8.04

- what modules do you have - I have added the list from the Administration and the Design and Navigation sections

- what is the hosting/server env like - Standard WHM environment

- what is the error on debug console - ???

- os there anything happening on browser console, server log, or web server log - Nothing happens when you click on the add to cart button if logged in.

Answers to the questions are above

 

[prestaotop]

Hi,

- It’s seems that you have 2 unofficial modules for Cart (fmm and ets) -> do you know why ? If not maybe this is the reason.

- Do you have the module « ps_shoppingcart » ? Is it the last version ? If not did you tried to reset it ?
https://github.com/PrestaShop/ps_shoppingcart

- problem Looks like coming from group privileges ? Did you check how privileges are working on prestashop (visitor, guest, customer … ) ?

-> https://docs.prestashop-project.org/1.7-documentation/user-guide/configuring-shop/shop-parameters/customer-settings/groups

- So go to your customer settings of your prestashop and have a look about which module is authorized. If your modules (fmm, ets, shoppingcart are not activated for customer groups, this is the reason! 
 

Regards,

Edited July 16, 2023 by prestaotop (see edit history)

[s4lvozesta]

Hi, 

looking at this example thread
https://www.prestashop.com/forums/topic/1062564-solved-add-to-cart-button-stops-working/

, if you could post the shop's url, maybe the problem can be solved faster.

Meanwhile, although it has different version than yours, one could follow the ambassador's advise to 
"... suggest you to turn on debug mode and then check what is this error message"