hemanshub Posted June 29, 2023 Share Posted June 29, 2023 I'm using 1.7.8.3 and MyFatoorah Payment Gateway. An order is created and set to processing in progress, despite an unsuccessful payment. Any way to rectify this? My customers receive a processing in progress email and then just leave, which then leaves me without payment. Link to comment Share on other sites More sharing options...
ComGrafPL Posted June 29, 2023 Share Posted June 29, 2023 Check module order statuses settings, also statuses in prestashop panel. See if they are set correctly. Link to comment Share on other sites More sharing options...
s4lvozesta Posted July 3, 2023 Share Posted July 3, 2023 do you mean to: a. avoid order creation altogether, or b. create order with different status than processing in progress which one do you expect to happen? For b, if the module has configuration for order status, use it. Otherwise, need to code or enhance the module For a, I am not sure if this is possible. But you can always consult the module developer or customise existing module Cheers! Link to comment Share on other sites More sharing options...
AddWeb Solution Posted July 6, 2023 Share Posted July 6, 2023 On 6/29/2023 at 7:14 AM, hemanshub said: I'm using 1.7.8.3 and MyFatoorah Payment Gateway. An order is created and set to processing in progress, despite an unsuccessful payment. Any way to rectify this? My customers receive a processing in progress email and then just leave, which then leaves me without payment. Expand Look for any settings in MyFatoorah Payment Gateway, related to handling payment errors or unsuccessful transactions. Ensure that the module is properly configured to handle failed payments and update the order status accordingly. Link to comment Share on other sites More sharing options...
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