no funciona modulo contact form en prestashop 8.0.4

[dostoyevski]

hola, no me funciona el modulo "contact form" en prestashop 8.0.4. Le doy a enviar mensaje despues de cubrir todos los campos y pasa a una pantalla en blanco y de ahi no sale. Y no llega ningun tipo de mensaje ni al servicio de atencion al cliente ni al cliente que lo envia.

Un saludo.

[ExpertoPrestaShop]

Una pantalla en blanco normalmente significa un error 500. Debes activar el modo debug para obtener mas detalles del mismo.

[dostoyevski]

en modo debug me devuelve este error:

Fatal error: Uncaught Error: Call to undefined function proc_open() in /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/StreamBuffer.php:291 Stack trace: #0 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/StreamBuffer.php(54): Swift_Transport_StreamBuffer->establishProcessConnection() #1 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/AbstractSmtpTransport.php(143): Swift_Transport_StreamBuffer->initialize(Array) #2 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/SendmailTransport.php(50): Swift_Transport_AbstractSmtpTransport->start() #3 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Mailer.php(65): Swift_Transport_SendmailTransport->start() #4 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/classes/Mail.php(627): Swift_Mailer->send(Object(Swift_Message)) #5 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/modules/contactform/contactform.php(607): MailCore::send(1, 'contact', '[ZapateriaFashi...', Array, 'luilli.guillan@...', 'Servicio al cli...', 'luilli.guillan@...', 'ZapateriaFashio...', NULL, NULL, '/var/www/vhosts...', false, 1, NULL, 'luilli.guillan....') #6 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/modules/contactform/contactform.php(254): Contactform->sendMessage() #7 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/modules/contactform/contactform.php(241): Contactform->getWidgetVariables(NULL, Array) #8 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/classes/Hook.php(994): Contactform->renderWidget(NULL, Array) #9 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/config/smartyfront.config.inc.php(84): HookCore::coreRenderWidget(Object(Contactform), NULL, Array) #10 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/config/smartyfront.config.inc.php(78): {closure}(Object(Contactform), Array) #11 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/config/smartyfront.config.inc.php(83): withWidget(Array, Object(Closure)) #12 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/classes/Smarty/SmartyLazyRegister.php(81): smartyWidget(Array, Object(SmartyDevTemplate)) #13 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/var/cache/dev/smarty/compile/pandalayouts_layout_full_width_tpl/f7/8c/33/f78c33b8b52c87d236aebb1c1de4cd1e705f750d_2.file.contact.tpl.php(69): SmartyLazyRegister->__call('smartyWidget', Array) #14 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/vendor/smarty/smarty/libs/sysplugins/smarty_internal_runtime_inheritance.php(248): Block_989117322649098d83bf8c5_52595203->callBlock(Object(SmartyDevTemplate)) #15 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/vendor/smarty/smarty/libs/sysplugins/smarty_internal_runtime_inheritance.php(184): Smarty_Internal_Runtime_Inheritance->callBlock(Object(Block_989117322649098d83bf8c5_52595203), Object(SmartyDevTemplate)) #16 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/vendor/smarty/smarty/libs/sysplugins/smarty_internal_runtime_inheritance.php(186): Smarty_Internal_Runtime_Inheritance->process(Object(SmartyDevTemplate), Object(Block_989117322649098d83bf8c5_52595203), Object(Block_1316960196649098d2733de1_87531704)) #17 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/vendor/smarty/smarty/libs/sysplugins/smarty_internal_runtime_inheritance.php(156): Smarty_Internal_Runtime_Inheritance->process(Object(SmartyDevTemplate), Object(Block_1316960196649098d2733de1_87531704)) #18 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/var/cache/dev/smarty/compile/pandalayouts_layout_full_width_tpl/cd/1f/82/cd1f82534566953c82acaa247fa812e4de78bedf_2.file.page.tpl.php(97): Smarty_Internal_Runtime_Inheritance->instanceBlock(Object(SmartyDevTemplate), 'Block_131696019...', 'page_content', 1) #19 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/vendor/smarty/smarty/libs/sysplugins/smarty_internal_runtime_inheritance.php(248): Block_449727731649098d27339b9_83113270->callBlock(Object(SmartyDevTemplate)) #20 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/vendor/smarty/smarty/libs/sysplugins/smarty_internal_runtime_inheritance.php(184): Smarty_Internal_Runtime_Inheritance->callBlock(Object(Block_449727731649098d27339b9_83113270), Object(SmartyDevTemplate)) #21 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/vendor/smarty/smarty/libs/sysplugins/smarty_internal_runtime_inheritance.php(156): Smarty_Internal_Runtime_Inheritance->process(Object(SmartyDevTemplate), Object(Block_449727731649098d27339b9_83113270)) #22 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/var/cache/dev/smarty/compile/pandalayouts_layout_full_width_tpl/cd/1f/82/cd1f82534566953c82acaa247fa812e4de78bedf_2.file.page.tpl.php(180): Smarty_Internal_Runtime_Inheritance->instanceBlock(Object(SmartyDevTemplate), 'Block_449727731...', 'page_content_co...', 1) #23 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/vendor/smarty/smarty/libs/sysplugins/smarty_internal_runtime_inheritance.php(248): Block_1245040879649098d2731a89_36903977->callBlock(Object(SmartyDevTemplate)) #24 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/vendor/smarty/smarty/libs/sysplugins/smarty_internal_runtime_inheritance.php(184): Smarty_Internal_Runtime_Inheritance->callBlock(Object(Block_1245040879649098d2731a89_36903977), Object(SmartyDevTemplate)) #25 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/vendor/smarty/smarty/libs/sysplugins/smarty_internal_runtime_inheritance.php(186): Smarty_Internal_Runtime_Inheritance->process(Object(SmartyDevTemplate), Object(Block_1245040879649098d2731a89_36903977), Object(Block_623168381649098d273ad31_32024264)) #26 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/vendor/smarty/smarty/libs/sysplugins/smarty_internal_runtime_inheritance.php(156): Smarty_Internal_Runtime_Inheritance->process(Object(SmartyDevTemplate), Object(Block_623168381649098d273ad31_32024264)) #27 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/var/cache/dev/smarty/compile/pandalayouts_layout_full_width_tpl/dc/8c/b6/dc8cb62af53fed79c5230ca3018933113b6ea86e_2.file.layout-full-width.tpl.php(133): Smarty_Internal_Runtime_Inheritance->instanceBlock(Object(SmartyDevTemplate), 'Block_623168381...', 'content', 2) #28 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/vendor/smarty/smarty/libs/sysplugins/smarty_internal_runtime_inheritance.php(248): Block_808197951649098d273abb6_26853476->callBlock(Object(SmartyDevTemplate)) #29 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/vendor/smarty/smarty/libs/sysplugins/smarty_internal_runtime_inheritance.php(184): Smarty_Internal_Runtime_Inheritance->callBlock(Object(Block_808197951649098d273abb6_26853476), Object(SmartyDevTemplate)) #30 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/vendor/smarty/smarty/libs/sysplugins/smarty_internal_runtime_inheritance.php(186): Smarty_Internal_Runtime_Inheritance->process(Object(SmartyDevTemplate), Object(Block_808197951649098d273abb6_26853476), Object(Block_1842132048649098d2751783_35277629)) #31 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/vendor/smarty/smarty/libs/sysplugins/smarty_internal_runtime_inheritance.php(156): Smarty_Internal_Runtime_Inheritance->process(Object(SmartyDevTemplate), Object(Block_1842132048649098d2751783_35277629)) #32 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/var/cache/dev/smarty/compile/pandalayouts_layout_full_width_tpl/6c/7f/f8/6c7ff88081dbe9f8a829c237c9231fabb6192a8b_2.file.layout-both-columns.tpl.php(123): Smarty_Internal_Runtime_Inheritance->instanceBlock(Object(SmartyDevTemplate), 'Block_184213204...', 'content_wrapper') #33 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/vendor/smarty/smarty/libs/sysplugins/smarty_template_resource_base.php(123): content_649098d2757ce2_76291336(Object(SmartyDevTemplate)) #34 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/vendor/smarty/smarty/libs/sysplugins/smarty_template_compiled.php(114): Smarty_Template_Resource_Base->getRenderedTemplateCode(Object(SmartyDevTemplate)) #35 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/vendor/smarty/smarty/libs/sysplugins/smarty_internal_template.php(217): Smarty_Template_Compiled->render(Object(SmartyDevTemplate)) #36 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/vendor/smarty/smarty/libs/sysplugins/smarty_internal_template.php(386): Smarty_Internal_Template->render() #37 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/vendor/smarty/smarty/libs/sysplugins/smarty_internal_runtime_inheritance.php(115): Smarty_Internal_Template->_subTemplateRender('layouts/layout-...', NULL, 'pandalayouts/la...', 0, 31536000, Array, 2, false, NULL, NULL) #38 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/var/cache/dev/smarty/compile/pandalayouts_layout_full_width_tpl/dc/8c/b6/dc8cb62af53fed79c5230ca3018933113b6ea86e_2.file.layout-full-width.tpl.php(50): Smarty_Internal_Runtime_Inheritance->endChild(Object(SmartyDevTemplate), 'layouts/layout-...') #39 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/vendor/smarty/smarty/libs/sysplugins/smarty_template_resource_base.php(123): content_649098d273b0c5_47123166(Object(SmartyDevTemplate)) #40 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/vendor/smarty/smarty/libs/sysplugins/smarty_template_compiled.php(114): Smarty_Template_Resource_Base->getRenderedTemplateCode(Object(SmartyDevTemplate)) #41 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/vendor/smarty/smarty/libs/sysplugins/smarty_internal_template.php(217): Smarty_Template_Compiled->render(Object(SmartyDevTemplate)) #42 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/vendor/smarty/smarty/libs/sysplugins/smarty_internal_template.php(386): Smarty_Internal_Template->render() #43 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/vendor/smarty/smarty/libs/sysplugins/smarty_internal_runtime_inheritance.php(115): Smarty_Internal_Template->_subTemplateRender('layouts/layout-...', NULL, 'pandalayouts/la...', 0, 31536000, Array, 2, false, NULL, NULL) #44 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/var/cache/dev/smarty/compile/pandalayouts_layout_full_width_tpl/cd/1f/82/cd1f82534566953c82acaa247fa812e4de78bedf_2.file.page.tpl.php(33): Smarty_Internal_Runtime_Inheritance->endChild(Object(SmartyDevTemplate), 'layouts/layout-...') #45 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/vendor/smarty/smarty/libs/sysplugins/smarty_template_resource_base.php(123): content_649098d2734759_82887105(Object(SmartyDevTemplate)) #46 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/vendor/smarty/smarty/libs/sysplugins/smarty_template_compiled.php(114): Smarty_Template_Resource_Base->getRenderedTemplateCode(Object(SmartyDevTemplate)) #47 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/vendor/smarty/smarty/libs/sysplugins/smarty_internal_template.php(217): Smarty_Template_Compiled->render(Object(SmartyDevTemplate)) #48 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/vendor/smarty/smarty/libs/sysplugins/smarty_internal_template.php(386): Smarty_Internal_Template->render() #49 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/vendor/smarty/smarty/libs/sysplugins/smarty_internal_runtime_inheritance.php(115): Smarty_Internal_Template->_subTemplateRender('page.tpl', NULL, 'pandalayouts/la...', 0, 31536000, Array, 2, false, NULL, NULL) #50 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/var/cache/dev/smarty/compile/pandalayouts_layout_full_width_tpl/f7/8c/33/f78c33b8b52c87d236aebb1c1de4cd1e705f750d_2.file.contact.tpl.php(38): Smarty_Internal_Runtime_Inheritance->endChild(Object(SmartyDevTemplate), 'page.tpl') #51 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/vendor/smarty/smarty/libs/sysplugins/smarty_template_resource_base.php(123): content_649098d83c1ab6_75479901(Object(SmartyDevTemplate)) #52 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/vendor/smarty/smarty/libs/sysplugins/smarty_template_compiled.php(114): Smarty_Template_Resource_Base->getRenderedTemplateCode(Object(SmartyDevTemplate)) #53 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/vendor/smarty/smarty/libs/sysplugins/smarty_internal_template.php(217): Smarty_Template_Compiled->render(Object(SmartyDevTemplate)) #54 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/vendor/smarty/smarty/libs/sysplugins/smarty_internal_templatebase.php(238): Smarty_Internal_Template->render(false, 0) #55 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/vendor/smarty/smarty/libs/sysplugins/smarty_internal_templatebase.php(116): Smarty_Internal_TemplateBase->_execute(Object(SmartyDevTemplate), NULL, 'pandalayouts/la...', NULL, 0) #56 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/classes/Smarty/SmartyDev.php(40): Smarty_Internal_TemplateBase->fetch('contact.tpl', NULL, 'pandalayouts/la...', NULL) #57 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/classes/controller/FrontController.php(701): SmartyDev->fetch('contact.tpl', NULL, 'pandalayouts/la...') #58 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/classes/controller/FrontController.php(683): FrontControllerCore->smartyOutputContent('contact.tpl') #59 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/classes/controller/Controller.php(339): FrontControllerCore->display() #60 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/classes/Dispatcher.php(510): ControllerCore->run() #61 /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/index.php(28): DispatcherCore->dispatch() #62 {main} thrown in /var/www/vhosts/tiendaonlinedegorras.com/zapateriafashion.com/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/StreamBuffer.php on line 291

[Nickz]

¿De qué versión viene tu Shop anters? 

¿Qué hiciste? 

[dostoyevski]

es la primera instalacion. Tengo la 8.0.4

[Nickz]

23 minutes ago, dostoyevski said:

es la primera instalacion. Tengo la 8.0.4

tienes configurado el mailserver? Tienes hospedaje compartido a VPS u otra forma de hospedaje?

[dostoyevski]

58 minutes ago, Nickz said:

tienes configurado el mailserver? Tienes hospedaje compartido a VPS u otra forma de hospedaje?

mailserver no, tengo configurado mailalerts. No tengo vps, tengo hosting compartido. Y he comprobado que tampoco me llegan los mails de confirmacion de los pedidos, que deberian llegar. En todas las otras tiendas que tengo me llegan pero es con otro hosting diferente. De todos modos la funcion mail() de php funciona perfectamente, ya que tengo un modulo hecho por mi que utiliza esa funcion y recibo los mails que manda dicho modulo.

Edited June 19, 2023 by dostoyevski (see edit history)

[ExpertoPrestaShop]

El error dice que proviene de la libreria que usa PS para el envio de emails, especificamente al llamar a la funcion proc_open. Es  probable que haya alguna libreria de PHP que es requerida para dicha version de PS que no está activa. Has verificado los requisitos del hosting para tu version de PS. Te dejo tutorial de como hacerlo: https://youtu.be/gsaAhdzhMoULa funcion mail() quedo obsoleta hace años atras debido a problemas de seguridad.