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Product update via CSV: downloadable file no longer available


AdrienHM

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Hello,

I have a Prestashop store (1.7.6.8) in which I sell dematerialized products: my product sheets are each linked to downloadable files.

I'd like to update some information (in this case, a feature) by importing a CSV.  All goes well, except for one detail: after updating via CSV import, the downloadable file attached to the product disappears:

Sanstitre1.thumb.jpg.d7709f33b159e4f8416ff8a3d3b80f61.jpg

My CSV only updates what I need though (there's only one line, but that's for testing purposes):

2.jpg.b4f23664f82302c5cb12928aadcf4910.jpg (sorry, it's in Freench. First column : Reference / Second column : Features)

I've searched the forum and tried to adapt my CSV, without success. Do you know what I'm missing? Thanks a lot!

Have a nice day.

Best regards,

Adrien

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  • 3 weeks later...

Thanks for your reply !

I've also noticed that the import of informations from a CSV always erase the category of the product, even if this CSV contains no columns about it. I'll try to update my PS version, maybe it'll solve the issue.

Have a great day.

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